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  • Customers like
    • Customer service1
  • Customers don't like
    • Post sale service return policy2
    • No help for 10 days past warranty1
    • Used items1

  • 2 days ago
  • Equipment
  • Villa Park, Illinois
  • Trailer Hitch
  • 15
  • REVIEW RATING 3/5

I purchased a trailer hitch on Sunday and it was delivered Tuesday. Only problem, the item was not sent to the correct address due to a system glitch with their website and PayPal. After 45 minutes on the phone with etrailer's customer service, I was told I would have to pay shipping to get the item to the correct address. Any refund would require me to pay return shipping as well. I called... Read more

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  • Apr 29
  • Equipment
  • Bayville, New Jersey
  • Drawtite 3400
  • 110
  • REVIEW RATING 4/5

The Drawtite 3400 came missing the installation kit and the ball for the car side of the setup. When I called etrailer to let them know I told them I needed the parts over nighted because I need to use the trailer this weekend. There answer was I’d have to pay the over night shipping to the tune of $89.00 dollars. Natural I refused there only other offer was to send 2nd. day and I would have to... Read more

Was this review helpful? 1 0

  • Apr 24
  • Equipment
  • Muskegon, Michigan
  • Wire Harness
  • 64
  • REVIEW RATING 4/5

I did not find this out till 10 days past warranty, called e-trailer and they said too bad you are out of luck! I am a heavy equip mechanic of over 30 yrs. and installation and trailer were perfect. Even though this harness is rated very good for ease of installation there are a lot of complaints for it only lasting 1-3 yrs. Which is bull, you shouldn't have to spend $63.00 a yr. on these. Too... Read more

Was this review helpful? 1 0

  • Apr 14
  • Equipment
  • Wethersfield, Connecticut
  • Fenders
  • 89
  • REVIEW RATING 4/5

Ordered fenders and 2 mounting brackets. Paid for expedited shipping. Fenders came USED marks all over them and edges worn down. I have no idea how they could even send this. Next, they only sent 1 bracket! When I asked for them to refund me it took 2 hours and they wouldn't even refund shipping. Never buy anything from this company. Read more

Was this review helpful? 1 0

  • Apr 08
  • Equipment
  • Zimmerman, Minnesota
  • Return Policy
  • 100
  • REVIEW RATING 4/5

I placed an order for a weight dist. hitch and calculated wrong for the drop. I needed another 2" drop for a perfect set up. I informed ET and ordered the next drop down $150+ dollars and asked if I could return the unused unit............no way! I would think if you are in the trailer parts biz you could at least give something for the unused part. Bad move. Today I decided to order a anti... Read more

Was this review helpful? 1 0

  • Mar 31
  • Equipment
  • Rims
  • 198
  • REVIEW RATING 5/5

I ordered a rim and tire combo for a spare tire for my trailer. I also ordered a Fulton Hi- Mount Spare Tire Carrier. I received the order Thursday 3/26 to find a box that was stapled shut with a crazy amount of staples (why staples with a tire in the box I have absolutely no idea, not a big deal but come on, use your heads). I opened the box, pulled my tire/wheel combo out and there were several... Read more

Was this review helpful? 3 0

  • Mar 30
  • Equipment
  • Denton, Texas
  • Online Order
  • 44
  • REVIEW RATING 4/5

Horrible service! They never sent my items and a week later I called and they told me there was a problem. Well I had ordered a second order the evening before I called etrailer which I order with express shipping. I asked if they could just combine all my items since the messed it up so I could receive them earlier and they refused because I didn't pay for it on the first order! Horrible service... Read more

Was this review helpful? 0 0

  • Mar 20
  • Equipment
  • Alpharetta, Georgia
  • Trailer Hitch
  • 92
  • REVIEW RATING 4/5

I ordered a trailer hitch and the hitch arrived with a defective part. They sent a new part, but it took a week to get it, so my 15 minute install time ended up taking a week. When I posted an honest review lambasting the product for costing over $100 but cutting corners on a $0.10 part, etrailer wouldn't publish it. If you look, everything on the site is 4-5 stars rated. BEWARE!! I have every... Read more

Was this review helpful? 2 0

  • Feb 07
  • Equipment
  • Tucson, Arizona
  • Package
  • 235
  • REVIEW RATING 5/5

item arrived in a crushed box and was scratched in the process.I contacted them and sent pictures and was told "we will work it out". they made a insult of an offer of a 25 dollar discount on a 600 dollar item. I declined and asked for a replacement.They hid behind the long list of rules and told me to get lost..BUYER BEWARE...ONCE AGAIN CAUTION SHOP AT OTHER PLACES....CROOKS....SLIME... Read more

Was this review helpful? 2 2
  • From mobile
  • Etrailer
  • Feb 04
  • by anonymous
  • #590816

This company has good products but horrible customer service. I ordered my products and they came in slightly different which caused me another order, expense, and hassle. When I contacted them about the issue, they basically blew me off. Add comment

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