• Customer service1 votes
  • Post sale service return policy1 votes
  • Used items1 votes
  • Warehouse is not next ddoor1 votes
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  • Apr 14
  • Equipment
  • Wethersfield, Connecticut
  • Fenders
  • 16

Ordered fenders and 2 mounting brackets. Paid for expedited shipping. Fenders came USED marks all over them and edges worn down. I have no idea how they could even send this. Next, they only sent 1 bracket! When I asked for them to refund me it took 2 hours and they wouldn't even refund shipping. Never buy anything from this company. Read more

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  • Apr 08
  • Equipment
  • Zimmerman, Minnesota
  • Return Policy
  • 36

I placed an order for a weight dist. hitch and calculated wrong for the drop. I needed another 2" drop for a perfect set up. I informed ET and ordered the next drop down $150+ dollars and asked if I could return the unused unit............no way! I would think if you are in the trailer parts biz you could at least give something for the unused part. Bad move. Today I decided to order a anti... Read more

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  • Mar 31
  • Equipment
  • Rims
  • 84

I ordered a rim and tire combo for a spare tire for my trailer. I also ordered a Fulton Hi- Mount Spare Tire Carrier. I received the order Thursday 3/26 to find a box that was stapled shut with a crazy amount of staples (why staples with a tire in the box I have absolutely no idea, not a big deal but come on, use your heads). I opened the box, pulled my tire/wheel combo out and there were several... Read more

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  • Mar 30
  • Equipment
  • Denton, Texas
  • Online Order
  • 18

Horrible service! They never sent my items and a week later I called and they told me there was a problem. Well I had ordered a second order the evening before I called etrailer which I order with express shipping. I asked if they could just combine all my items since the messed it up so I could receive them earlier and they refused because I didn't pay for it on the first order! Horrible service... Read more

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  • Mar 20
  • Equipment
  • Alpharetta, Georgia
  • Trailer Hitch
  • 63

I ordered a trailer hitch and the hitch arrived with a defective part. They sent a new part, but it took a week to get it, so my 15 minute install time ended up taking a week. When I posted an honest review lambasting the product for costing over $100 but cutting corners on a $0.10 part, etrailer wouldn't publish it. If you look, everything on the site is 4-5 stars rated. BEWARE!! I have every... Read more

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  • Feb 07
  • Equipment
  • Tucson, Arizona
  • Package
  • 186

item arrived in a crushed box and was scratched in the process.I contacted them and sent pictures and was told "we will work it out". they made a insult of an offer of a 25 dollar discount on a 600 dollar item. I declined and asked for a replacement.They hid behind the long list of rules and told me to get lost..BUYER BEWARE...ONCE AGAIN CAUTION SHOP AT OTHER PLACES....CROOKS....SLIME... Read more

Was this review helpful? 2 2
  • From mobile
  • Etrailer
  • Feb 04
  • by anonymous
  • #590816

This company has good products but horrible customer service. I ordered my products and they came in slightly different which caused me another order, expense, and hassle. When I contacted them about the issue, they basically blew me off. Add comment

  • Jan 26
  • Equipment
  • Dayton, Ohio
  • Lighted Trailer Hitch Cover
  • 93

I ordered a trailer hitch lighted cover and when it arrived the cover id not fit well and the signal lights did not work. In order to even consider a refund, the CS reps wanted me to take pictures of the install. I don't own a smartphone so that was impossible for me and now I am stuck with the product. Their return policies are designed to protect them and not take care of the customer. ... Read more

Was this review helpful? 1 4
  • From mobile
  • Etrailer
  • Jan 16
  • by anonymous
  • #583156

Fast free shipping. Items were nice. But wheel was wrong lug size. They reshipped the right wheel. But new wheel had rust, dirt, chipped paint and overspray. :( Add comment

  • Oct 22, 2014
  • Equipment
  • Trailer Parts
  • 307

-ordered trailer parts took over 2 weeks to ship -parts would not fit my trailer and i explained to return rep that the sales rep told me they would, she said since she could not find evidence of that conversation she would cover shipping to me but would not pay for the return shipping so i settled. she sent only one shipping label of 2, so i had to call to get 2nd sent. second rep told me... Read more

Was this review helpful? 1 2

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