2.7
  • Customer Service1 votes
  • Warehouse is not Next Ddoor1 votes
  • Return policy1 votes
  • Used Items1 votes
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  • Jan 26
  • Equipment
  • Dayton, Ohio
  • Lighted Trailer Hitch Cover
  • 9
  • REVIEW RATING 4/5

I ordered a trailer hitch lighted cover and when it arrived the cover id not fit well and the signal lights did not work. In order to even consider a refund, the CS reps wanted me to take pictures of the install. I don't own a smartphone so that was impossible for me and now I am stuck with the product. Their return policies are designed to protect them and not take care of the customer. ... Read more

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  • From mobile
  • Etrailer
  • Jan 16
  • by anonymous
  • #583156

Fast free shipping. Items were nice. But wheel was wrong lug size. They reshipped the right wheel. But new wheel had rust, dirt, chipped paint and overspray. :( Add comment

  • Oct 22, 2014
  • Equipment
  • Trailer Parts
  • 237
  • REVIEW RATING 4/5

-ordered trailer parts took over 2 weeks to ship -parts would not fit my trailer and i explained to return rep that the sales rep told me they would, she said since she could not find evidence of that conversation she would cover shipping to me but would not pay for the return shipping so i settled. she sent only one shipping label of 2, so i had to call to get 2nd sent. second rep told me... Read more

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  • Oct 21, 2014
  • Equipment
  • Las Vegas, Nevada
  • Positive Experience
  • 110
  • REVIEW RATING 4/5

Etrailer must ship thousands and thousands of orders, and very few issues. I know I have found everything I need on their website with good prices. Every order I have placed has arrived well packed and on time, without issue. They even have helpful how-to videos on their website and youtube. I don't normally write reviews figuring that my one opinion doesn't really matter that much, but I hate... Read more

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  • Oct 18, 2014
  • Equipment
  • Kingwood, Texas
  • Ball Mount
  • 109
  • REVIEW RATING 4/5

eTrailer happily exchanged the first ballmount I received as it was obviously a "used" item (sent them photos ... they apologized ... ya de ya). Was very happy until the second / replacement item arrived also a "used" item. Are you kidding me? Both items arrived in used packaging specific to 'another' ballmount (yeah not even the packaging for the ballmount that I bought .... iknow right?).... Read more

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  • Oct 08, 2014
  • Service Centers and Customer Services
  • Torklift Tie Downs
  • 82
  • REVIEW RATING 4/5

I ordered a set of Torklift tie downs for my truck. Told they were not in stock and would have to order from Torklift. After several weeks asked if this could be escalated between companies to see why order is not being filled....nothing happen! Some five weeks later get the order and they don't fit. Torklift corrected the problem. Great company to deal with. Submitted a Customer review on... Read more

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  • Oct 08, 2014
  • Equipment
  • Shipping Charges
  • 130
  • REVIEW RATING 4/5

Went over parts for project with 2 separate people at etrailer before ordering. Verified quantities for everything with both of them. Parts come in and I have 2 more boxes than I need for one of the items. Ordered parts under a free shipping promo they had going on. Rep there says oh there is no restocking fee but you will be charged 65.00 for shipping. I ordered under free shipping so this... Read more

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  • Oct 04, 2014
  • Equipment
  • Online Order Placing
  • 82
  • REVIEW RATING 4/5

This was one of the worst experiences I have had with an etailer EVER. When placing my order I tripled check the order to make sure I was searching and ordering Timbrens for a 2000 ford excursion 2wd V10. Many days later, I have the car up on jacks and the first stop off…when it occurres to me the Timbrens I received would not work. According to the 1800 customer service rep, the order that... Read more

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  • Sep 30, 2014
  • Equipment
  • Refund
  • 1
  • 1
  • 79
  • REVIEW RATING 4/5

I am very displeased with the service I have received from etrailer. . They are quick to take your money. I ordered some wrong parts and called later to order the correct one so I could cancel the original order. They advised me the original order couldn't be stopped. So I ordered the correct parts. Both orders came in at the exact time. Coincidence I think not. I believe they sent both orders so... Read more

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  • Sep 21, 2014
  • Equipment
  • Incorrect Replacement Key
  • 71
  • REVIEW RATING 4/5

We needed a replacement key for a SportRack roof rack (made by Thule). I came across etrailer.com when searching for replacement keys online. Via their website I made an inquiry as to which key I needed to order based on the model number of the roof rack we have. The so called Expert Reply came back that we needed to order THKEYN170. We ordered two keys and waited over a week for them to arrive.... Read more

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