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  • 1 day ago
  • Equipment
  • Bothell, Washington
  • 5
  • REVIEW RATING 3/5

ordered 4 items from e-trailer after checkout and choosing shipping and completing the order they then sent an email saying the items were actually back ordered and wouldn't be shipped for 4 to 5 days and then would take the 3 to 4 days to ship no where in the checkout process was this reflected. When I called to inquire the customer service reps reply was "you can wait or i'll cancel the order!... Read more

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  • Jun 24
  • Equipment
  • Decatur, Alabama
  • Hitch
  • 36
  • REVIEW RATING 4/5

Bought a hitch that arrived damaged. Their expert (secretary) knew nothing! Then she put me in touch with the person that has a job of trying to convince you that it is your fault they sent you a defective part, or that you damaged it! Run, it is not worth your time and hassle to deal with this company! The reviews on the site are fake, notice how there is no way to place a review on their site?... Read more

Was this review helpful? 1 0
  • From mobile
  • Etrailer
  • Jun 18
  • by anonymous
  • #652610

Paid extra for 3 day shipping. Was not told the item was out of stock which caused it to arrive 3 days late resulting in horrible customer service to rectify the situation. Add comment

  • From mobile
  • Etrailer
  • Jun 12
  • by anonymous
  • #649500

They sent a hitch that did not fit a brand new BMW OEM mount and refused to replace it. Horrible customer service Add comment

100% FULL

  • Jun 12
  • Equipment
  • San Jose, California
  • Honda Odyssey Trailer Hitch
  • 111
  • REVIEW RATING 5/5
Etrailer - Hitch arrived in damaged box and hitch holes did not align
1 of 4

I purchased a hitch for my Odyssey that supposedly had high reviews. Now I've realized that the reviews were likely fake. The box arrived with the hitch protruding outside the box...exactly as several others had provided same review. I then tried to install the hitch and holes did not align. Sent a picture with the broken box and the holes (exact measurements) and now they won't process my... Read more

Was this review helpful? 1 0

  • Jun 09
  • Equipment
  • Sarasota, Florida
  • Roof Rack
  • 86
  • REVIEW RATING 4/5

I ordered a roof rack for my pickup, then found that I did not need it. I got an RMA from them and a pre-paid UPS and I put all into the original boxes and heavily taped it. I get an email several days later, stating that the box had been delivered damaged and parts were missing. The also stated that if UPS did not pay, that I would not get a refund. I responded by pointing out that I followed... Read more

Was this review helpful? 1 0

  • May 29
  • Equipment
  • Hitch
  • 161
  • REVIEW RATING 4/5

My hitch arrived with part of it protruding out of the box. It was scratched and chipped. When I e-mailed customer service regarding the damage, they suggested that I purchase some touch-up paint. I told them that that was not acceptable. They offered to issue a $5 credit so that I could purchase the paint on my own. I reluctantly accepted. Later that day I received an e-mail asking for... Read more

Was this review helpful? 3 0

  • May 20
  • Equipment
  • Villa Park, Illinois
  • Trailer Hitch
  • 112
  • REVIEW RATING 4/5

I purchased a trailer hitch on Sunday and it was delivered Tuesday. Only problem, the item was not sent to the correct address due to a system glitch with their website and PayPal. After 45 minutes on the phone with etrailer's customer service, I was told I would have to pay shipping to get the item to the correct address. Any refund would require me to pay return shipping as well. I called... Read more

Was this review helpful? 2 0

  • Apr 29
  • Equipment
  • Bayville, New Jersey
  • Drawtite 3400
  • 178
  • REVIEW RATING 4/5

The Drawtite 3400 came missing the installation kit and the ball for the car side of the setup. When I called etrailer to let them know I told them I needed the parts over nighted because I need to use the trailer this weekend. There answer was I’d have to pay the over night shipping to the tune of $89.00 dollars. Natural I refused there only other offer was to send 2nd. day and I would have to... Read more

Was this review helpful? 2 0

  • Apr 24
  • Equipment
  • Muskegon, Michigan
  • Wire Harness
  • 105
  • REVIEW RATING 4/5

I did not find this out till 10 days past warranty, called e-trailer and they said too bad you are out of luck! I am a heavy equip mechanic of over 30 yrs. and installation and trailer were perfect. Even though this harness is rated very good for ease of installation there are a lot of complaints for it only lasting 1-3 yrs. Which is bull, you shouldn't have to spend $63.00 a yr. on these. Too... Read more

Was this review helpful? 3 0

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