Etrailer Complaints and Reviews

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Etrailer
Main address: 1507 East Hwy A 63385 Wentzville MO
800-298-8924, , http://www.etrailer.com/contact.aspx
  • 54 complaints
  • $3.7K claimed losses
  • $67 average
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  • 1 day ago
  • Equipment
  • Shipment Delay
  • 6

I finally had to cancel an order after almost 6 weeks. I had been waiting for something that was not and is still not listed as back ordered. My first email I received after order confirmation was that it was sent to the warehouse and would be shipped within a week. Several days later I find out they are actually out of stock and waiting on a shipment. Would be two week, and then it would ship... Read more

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  • Jul 28
  • Equipment
  • New Richmond, Wisconsin
  • Undelivered Auto Parts
  • 26

I own an automotive repair shop and had a customer come in monday morning and wanted a hitch installed by friday for the weekend. I called customer service after placing my e trailer order online monday morning and the gentelman said the hitch and wiring were in stock and would ship out the same day. I received an email thursday stating that the item was going to be drop shipped by the... Read more

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  • Jul 24
  • Entertainment
  • Delivery Delay
  • 22

10 days and counting on my order to be delivered. then I check today and now there is a delay! They give you some phony tracking number that they control not a regular Ups/fedx tracking number so you don't really know whats going on with your order just what they tell you. According to their phony tracking site my order has not moved more then a 100 miles in a week now it says... "A LATE UPS... Read more

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  • Jul 24
  • Equipment
  • Bad Shipping Service
  • 23

You people are *** idiots.... Let's brake this down for you: 1. If ur *** shows up damaged from shipping, UPS is to blame. A claim would be done, and if they think Etrailer was to blame they would not cover costs. Considering Etrailer ships large quantities of very heavy duty towing products, I'm sure they package their box's adequitly eouvh to not allowed expensive parts get flushed... Read more

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  • Jul 23
  • Equipment
  • Unfitted Car Windows Refund
  • 1
  • 8

I ordered a set of mirror extensions for my 2014 silverado. I had really tough time finding a set that would fit until I found etrailer a website. I ordered a set that they claimed would fit my vehicle, when they showed up they wouldn't fit. I spoke with customer service and they told me it was my fault and that I ordered the wrong ones. They charged me inflated freight charges both ways. My... Read more

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  • Jul 23
  • Equipment
  • Returned Tires Charge
  • 9

I returned 4 tires (wrong size) and was charged for both inbound and outbound shipping. Customer service first told me that the charge would be $38 (a bargain!), then another person said the charge would be $76. Final amount charged was $230, over half the price of the tires. There is nothing in their returns policy that makes this clear. The policy only says that the customer will be responsible... Read more

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  • Jun 19
  • Shipping
  • Denver, Colorado
  • Terrible Customer Service
  • 20

I placed order on the 15th. 5 days later i called to get a tracking #. The one they gave me was no good so I call back. Get a different # which is no good either. The guy gives me a story about USPS and UPS working together and the #s change sometimes. What a load of ***. This place is only around 500 miles from where I live But they tell me it will take 9 days to ship it here. Whats funny is... Read more

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  • Jun 10
  • Auctions and Internet Stores
  • Bonita Springs, Florida
  • Poor Communication
  • 31

No refund, no help, and poor communication. Bought a Draw-tite hitch from them and wish that I hadn't. Looks like it got thrown off a bridge. No hardware. Run from this seller! They spend a lot of money advertising on the internet, looking for buyers, complaining about other sellers (especially if their prices are cheaper), maybe they should concentrate on improving the customer experience a... Read more

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  • May 31
  • Equipment
  • Camp Hill, Pennsylvania
  • Order Delivery
  • 31

Ordered 3 parts Foot packs fit kit and cross bars the order arrived quickly, 5 days from ordering however, the CROSS BARS were not even in the shipment, no mention of separate shipments or anything. Very poor communication and packing efficiency, Now Will be on the phone and emailing for a long time to get this straightened out. Seems like a shoddy, inefficient business model. WE WILL NOT be... Read more

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  • May 30
  • Equipment
  • Okanagan, British Columbia
  • Replacement Wheel Trays
  • 52

Last month I ordered a set of replacement wheel trays for a Thule roof rack from Etrailer and had them shipped to the closest US receiver to where I live, Its a 2 hour round trip from my home in British Columbia, but with their good prices I would still be better off. Well the first pair arrived within a week so initially I was quite impressed until I drove down and picked them up, they were the... Read more

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