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2.0 Based on 40 reviews
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  • Customers like
    • How quick i received part 2
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  • Customers don't like
    • Customer service 5
    • Post sale service return policy 3
    • Worst company that i had to deal 2
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Will not be buying from them again! Have waited 2 weeks for my parts, so I called. I was told 1 of the 7 parts was back ordered and all parts will ship when the one comes in. The only way to expedite the shipping for the remaining 6 is to pay them more! This is ridiculous! It will be over 3 weeks to get parts from this company. They should have offered to send me what they have and I would have gladly waited for the one that is back ordered! Read more

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  • From mobile
  • Jul 07
  • #878650

Worst service ever in shipping.sent wrong parts.

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I noticed a charge on my cc for over a $1,000 from eTrailer. When I contacted them they reviewed my complaint that I had not purchased anything from them and in fact, had never heard of this company. After reviewing the order they acknowledged the customer ordering the supplies was not the card holder (me). They immediately turned the shipment around and avoided delivery. However, when I asked them to cancel the transaction so I was not charged... Read more

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Is this business run out of a garage or are the staff on drugs all day? No matter when I call on a business day, they NEVER ANSWER THE PHONE!!!! I was going to buy expensive RV steps from them, and a whole towing system, but NOT ANYMORE. NO PHONE, NO BUSINESS!!! Absolutely ridiculous! No shipping info, no chat line, questions take several days to be answered, this is not in real time. ANSWER THE PHONE!!!! ANSWER THE PHONE!!!! ANSWER THE... Read more

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I submitted a review for replacements straps for a Hollywood bike rack I ordered from before I actually tried to use them. After trying them out, I would like to tell you that they are in fact unusable due to the stiffness of the product. I informed of my disappointment with their product with no response to date. They must know this product is unusable and not a direct replacement, but continue to ship them to... Read more

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Ordered timbren mounting brackets for my 2004 Silverado. Was told they only had one in stock and would have to order the other one from the manufacturer. Okay... This was a month ago. Finally heard from them and they said they needed to confirm my order! I was already charged for the parts I ordered so why did they need to confirm ? I had called several times before talking to the person I had originally placed my order with to confirm the order... Read more

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I have been trying to contact Etrailer for the past three days with no luck. I need information on what type of bike rack needed for my car, but each time I call I end up waiting on hold for at least 10 minutes before I hang up.Ive also tried contacting them via email but no response either. So frustrated with their lack of service!! Read more

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I have ordered alot from this company and have never had a problem until now.I ordered two new things for my trailer. I assumed the screws would be included in the items. When I called to ask where they where the lady said they where in the box I told I would not be calling if they where , She proceeded to accuse me of throwing them away. She said she would send them, After waiting 4 weeks they never came, so I called again this time I was... Read more

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I placed an order for a single item and placed it in my shopping cart , when I went to check out there were 2 items in my cart , same price . Thinking I had doubled clicked I eliminated one and paid . When I got my order it was something I had looked at a couple of months ago and must have placed it in the shopping cart . When I called them to try get things fixed they were extremely rude and argumentative. When I pointed out that any other... Read more

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Purchased hitch and bike rack to go on 2002 Mustang. Everything went well until I finally opened the packages and found that the hitch hardware to install hitch were missing. I have been trying to contact Etrailer by phone and there is no answer. On hold for 30+ minutes and finally a recorded message to leave number and issue was available. I left message with order number and phone #. Have not heard back. This was during prime hours on 2 days... Read more

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