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  • Customers like
    • Customer service and product selection 2
    • How quick i received part 2
    • Website 2
  • Customers don't like
    • Customer service 4
    • Used items 2
    • Worst company that i had to deal 2

Great Customer Service! All associates were very nice and fast to resolve my issue.Did not even had to call, I sent an email and got answers within 2 hours. Great Customer Service! All associates were very nice and fast to resolve my issue.Did not even had to call, I sent an email and got answers within 2 hours. Great Customer Service! All associates were very nice and fast to resolve my issue.Did not even had to call, I sent an email and got answers within 2 hours. Great Customer Service! All associates were very nice and fast to resolve... Read more

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I am very frustrated with customer service. I tried to have the hitch that I ordered through you installed in my 2011 mini cooper hardtop. Prior to ordering a sought confirmation that this would work on this model specifically and asked specifically about it aligning with the light in the bumper. An email response from rep said that the light is not a concern. Unfortunately, the receiver did not line up with the hole where the backup/brake light is in the bumper. And even if it did, there is not enough clearance to reinstall the light in the... Read more

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Ordered a B and W goose neck and 5th wheel from etrailer, received the boxes damaged and missing pieces from UPS, called etrailer and told them they sent me the exact pieces I had minus the parts I needed. Called them up at 11:00 am and they said they would look into it, but took all day and didn't return my call. I called them back at 6:00 pm, they had no answer, and I told them I will find another hitch from someone else. I spoke to the manager" Tori" who was not sorry and said they would do nothing to reimburse me driving 2 hours to get... Read more

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Bought the trailer hitch at etrailer. Received it and try it on the van. It miss by about one inch with the pre-drill holes. Sent back to etrailer and got the proof of received on 4/8. Have not received the refund on 4/19. Called up the rep. @ etrailer. Etrailer rep. said the refund will take about a week and half. After the pressing to talked to supervise, the rep. changes his word for the refund on the same day. If i do not call up then they would not refund to me. Not trust these guys. Try the amazon trailer, it fits perfectly. Fast... Read more

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I ordered mirror extensions on a Saturday. Shortly after i received a email stating the part I wanted was out of stock. They had however already billed my account. The next morning I got a phone call from them explaining that there is a national backorder on the product I ordered. I was then given the opportunity wait for it to become available or pick a similar mirrors from what was available at no extra cost and with expedited shipping at no extra cost. I am very pleased with etrailer and would be happy to recommend them. Read more

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I received two defectively welded Draw-Tite hitches. Etrailer told me to bend them with a porch step or use a pry bar on my brand new trucks frame. Unbelievable! I also got my hitches with no packing. Stay away from these clowns! Read more

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Before I ordered my car roof rack, I called E-trailer to confirm that the rack would fit my car. They told me that the rack should fit, so then I went ahead and ordered it. When it arrived, I looked over the manual and made sure that I know how to put the pieces together. I took the rack out of its box and compared it to the width of my car roof, and I noticed that it was too short. I then called the E-Trailer tech person to ask why it seemed shorter than it's supposed to, he just told me that it should fit. He suggested that I try to put it... Read more

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Etrailer - Review about Sportrack Semi Custom Roof Rack from Tacoma, Washington
1 of 11

Iknow i got mine today my rack doesn't even fit! i followed instructions verywell because i wanna make sure before i drive my car with that thing on my roof that it'll stay & sucure but its not! On top of that when my package got here my boxes was all messed up! Theres holes So before i open my package i took a pic of it then when i opened it it doesnt have styrofoam or plastic cover or any cover around the bars so when i took it out the box it has dents & scratches you can tell the the screws was rubbing on the bars. Imean i get it alot of... Read more

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  • From mobile
  • Etrailer
  • Feb 28
  • #799390

Excellent Company. Havr done budiness several times. Yhey sre the best. Add comment

first, they have a *** up ssl. so your credit card info will be lingering around unencrypted if you order online. Next talked to a dude, said stuff was in it would get here by Friday, I explained that I was MOVING FRIDAY. I'm with the Navy, and I have places I have to be. Assured me it was peachy. Part isn't in, they emailed me not called. I called in I got "lexis (ext 388)" she told me they wouldn't 1 day ship to fix their screw up. and that there wasn't managers working. then it was that she couldn't transfer me to a manager. screw this... Read more

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