2.5
  • Customer service1 votes
  • Used items1 votes
  • Warehouse is not next ddoor1 votes
  • Return policy1 votes
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  • Mar 20
  • Equipment
  • Alpharetta, Georgia
  • Trailer Hitch
  • 36
  • REVIEW RATING 3/5

I ordered a trailer hitch and the hitch arrived with a defective part. They sent a new part, but it took a week to get it, so my 15 minute install time ended up taking a week. When I posted an honest review lambasting the product for costing over $100 but cutting corners on a $0.10 part, etrailer wouldn't publish it. If you look, everything on the site is 4-5 stars rated. BEWARE!! I have every... Read more

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  • Feb 07
  • Equipment
  • Tucson, Arizona
  • Package
  • 159
  • REVIEW RATING 5/5

item arrived in a crushed box and was scratched in the process.I contacted them and sent pictures and was told "we will work it out". they made a insult of an offer of a 25 dollar discount on a 600 dollar item. I declined and asked for a replacement.They hid behind the long list of rules and told me to get lost..BUYER BEWARE...ONCE AGAIN CAUTION SHOP AT OTHER PLACES....CROOKS....SLIME... Read more

Was this review helpful? 2 2
  • From mobile
  • Etrailer
  • Feb 04
  • by anonymous
  • #590816

This company has good products but horrible customer service. I ordered my products and they came in slightly different which caused me another order, expense, and hassle. When I contacted them about the issue, they basically blew me off. Add comment

  • Jan 26
  • Equipment
  • Dayton, Ohio
  • Lighted Trailer Hitch Cover
  • 74
  • REVIEW RATING 4/5

I ordered a trailer hitch lighted cover and when it arrived the cover id not fit well and the signal lights did not work. In order to even consider a refund, the CS reps wanted me to take pictures of the install. I don't own a smartphone so that was impossible for me and now I am stuck with the product. Their return policies are designed to protect them and not take care of the customer. ... Read more

Was this review helpful? 1 4
  • From mobile
  • Etrailer
  • Jan 16
  • by anonymous
  • #583156

Fast free shipping. Items were nice. But wheel was wrong lug size. They reshipped the right wheel. But new wheel had rust, dirt, chipped paint and overspray. :( Add comment

  • Oct 22, 2014
  • Equipment
  • Trailer Parts
  • 286
  • REVIEW RATING 4/5

-ordered trailer parts took over 2 weeks to ship -parts would not fit my trailer and i explained to return rep that the sales rep told me they would, she said since she could not find evidence of that conversation she would cover shipping to me but would not pay for the return shipping so i settled. she sent only one shipping label of 2, so i had to call to get 2nd sent. second rep told me... Read more

Was this review helpful? 1 2

  • Oct 21, 2014
  • Equipment
  • Las Vegas, Nevada
  • Positive Experience
  • 155
  • REVIEW RATING 4/5

Etrailer must ship thousands and thousands of orders, and very few issues. I know I have found everything I need on their website with good prices. Every order I have placed has arrived well packed and on time, without issue. They even have helpful how-to videos on their website and youtube. I don't normally write reviews figuring that my one opinion doesn't really matter that much, but I hate... Read more

Was this review helpful? 3 0

  • Oct 18, 2014
  • Equipment
  • Kingwood, Texas
  • Ball Mount
  • 138
  • REVIEW RATING 4/5

eTrailer happily exchanged the first ballmount I received as it was obviously a "used" item (sent them photos ... they apologized ... ya de ya). Was very happy until the second / replacement item arrived also a "used" item. Are you kidding me? Both items arrived in used packaging specific to 'another' ballmount (yeah not even the packaging for the ballmount that I bought .... iknow right?).... Read more

Was this review helpful? 1 2

  • Oct 08, 2014
  • Service Centers and Customer Services
  • Torklift Tie Downs
  • 104
  • REVIEW RATING 4/5

I ordered a set of Torklift tie downs for my truck. Told they were not in stock and would have to order from Torklift. After several weeks asked if this could be escalated between companies to see why order is not being filled....nothing happen! Some five weeks later get the order and they don't fit. Torklift corrected the problem. Great company to deal with. Submitted a Customer review on... Read more

Was this review helpful? 1 2

  • Oct 08, 2014
  • Equipment
  • Shipping Charge
  • 181
  • REVIEW RATING 4/5

Went over parts for project with 2 separate people at etrailer before ordering. Verified quantities for everything with both of them. Parts come in and I have 2 more boxes than I need for one of the items. Ordered parts under a free shipping promo they had going on. Rep there says oh there is no restocking fee but you will be charged 65.00 for shipping. I ordered under free shipping so this... Read more

Was this review helpful? 1 2

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