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Etrailer

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Etrailer is a leading provider of vehicle accessories and custom fit towing parts. It is headquartered in Wentzville, MO. Etrailer was founded in 1946 by Henry Bross as a family business. Originally it was an R.V. park and later a service station. The first store was opened in 1976. The company maintains a showroom, warehouses, and installation facilities. The company holds an ample stock of a wide range of accessories - receivers, bike and cargo carriers, bug shields, brake controllers, wiring adapters, car covers, tonneau covers, step bars, lights, R.V. supplies, floor mats, and much more.

Etrailer offers instant shipment services all over the United States.
Please try to contact Etrailer Customer Service directly prior to posting any complaints on this site.

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Etrailer Complaints & Reviews

Etrailer Reviews

Scottinm...
Etrailer - 6 weeks and still no product
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

I ordered a Carpod Walled Cargo Carrier from Etrailer 6 weeks ago. The website indicated the products were in stock. Then I get an email that they're shipping. THEN I get an...

#312632
Apr 16, 2012
92

Blue Sta...
Etrailer - Don't expect them to actually stock anything
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

It seems the just get manufacturers to drop ship stuff. They are very slow to put information up about shipments going out, because a week can pass and they still don't have it...

#297091
Feb 14, 2012
180

Anonymous
Sorry Service @ Etrailer
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

Placed an order with etrailer earlier this wee. Went over $150.00 for free shipping. They email today that one part was not available from them but could ship, for 7.95 from other ...

#292456
Jan 27, 2012
147

Dwoodys
Etrailer horrible customer service
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

Ordered a spare tire at $150 w/free shipping thru etrailer shipped to my fathers address as a gift. it arrived at my address in a different state. was told fastest way to remedy th...

#257707
Aug 25, 2011
565

Jerry2141
Etrailer .com
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

I bought a new ROLA 600LB hitch cargo carrier from etrailer.com. The carrier was badly scratched, the box had multiple holes that were taped over. The box looked like three forklif...

#250043
Jul 19, 2011
611

Your momma
Etrailer sent me a bent hitch, told me to fix it myself!
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

Etrailer sent me a Hidden Hitch that was bent and could not mount. They said to fix it myself. I shouldn't have to fix this, they should send me a replacement without question. Thi...

#237872
May 15, 2011
687

Anonymous
Etrailer - E Trailer Shipping Sucks!!!
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

I ordered a set of basic wheels (they where cheaper by $20 a set)after two days they say it will ship in a week, after a week they say they will see them at their warehouse in anot...

#234854
Apr 28, 2011
620

Anonymous
Etrailer does not inform buyers of back order delays at ordering time.
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

After waiting and waiting, and not receiving an emergency part I had ordered and needed to put my car back on the road, I finally called Etrailer to determine what the problem was....

#233779
Apr 22, 2011
675

Anonymous
Do Not Use Etrailer .com
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

I ordered a hitch for my car and the parts bag was unopened but missing to critical parts. I called and they were happy to ship the parts that were missing but could not ship to a ...

#215836
Jan 11, 2011
1320

Cwarner
Etrailer - 2007 Toyota Yaris Hitch & electrical
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

I ordered a Hitch for my 2007 Toyota Yaris Hatchback on July 19th 2010 two days later I got a email saying it was going to take a while to get from their distutor who was Curt manu...

#191985
Aug 01, 2010
1182

1975dees
Etrailer - Not a happy customer
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

This company has a nice web site. I had no problem ordering what i needed. The info i recieved said order would ship in 7 days, so i called at end of 2nd week, the represenative sa...

#191915
Jul 31, 2010
865

Joe@aol
Etrailer - Waiting for delivery
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

After ordering from these guys they sent me an email saying my order would ship in 7 days. I think they knew in advance that the parts were on back order but they accepted the orde...

#181489
May 09, 2010
790

Gary PC
Etrailer - False advertising and will not refund.
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

Being a long-time repeat customer, I was sent something that was not the same as what was advertised. I bought a hitch that was stated on their website to weigh 27 pounds. It arr...

#172413
Feb 23, 2010
1242

Anonymous
Etrailer customer service sux
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

I called to order a small order and they said they only had one in stock. I called the next day to order the one they had in stock , was accepted and i received two emails to verif...

#128153
Jul 19, 2008
1149

Anonymous
Etrailer - So far, so good...
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

They had the best price, complete instructions and excellent on-time delivery (free shipping, as well). I purchased a Class I (light-duty) hitch for a VW. I will see now how well i...

#127996
Jul 18, 2008
723

Anonymous
Etrailer - Suprassed Expectations!!
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

ETrailer was the only place I could find the hitch parts I needed for my vehicle. I was worried at first, but they not only had the items, they delivered in 2 days on their 'fr...

#127144
Jul 11, 2008
691

Anonymous
Avoid Etrailer .com like the plague.
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

Terrible experience. Stay away from these guys. I cancelled the order before I even received it and I have been trying for two weeks to get my refund. I was told a refund was issue...

#126489
Jul 07, 2008
3162

Anonymous
Etrailer Satisfaction
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

Called and got all the info I needed before ordering. Fifth wheel slider hitch shipped promptly and in good condition. Best price on the Internet I could find. Very pleased with tr...

#124889
Jun 21, 2008
1090

Anonymous
Etrailer .com
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

I order a hitch from etrailer they said 4 to 5days shipping well that means 4 to 5 days after they take your money an you have to email them an asked where is my hitch then they sh...

#121650
May 21, 2008
1380

Mcgett
Etrailer .com sells defective equipment
5.0 1507 East Hwy A WentzvilleMO 63385 800-298-8924 http://www.etrailer.com/contact.aspx

During spring 2007, I purchased a bike carrier and trailer hitch from etrailer .com. After only one weekend camping trip, the hitch bent to the point that the bike carrier was near...

#101460
Sep 04, 2007
1901
Reviews 1-20 of 20

Related Information

Equipment
Buying a car is not everything. After purchasing a vehicle you take the whole responsibility for its perfect functioning. Besides, careful treatment one should provide all the possible and necessary servicing and change the expired parts. It is possible to do it by yourself. Then, it is better to apply to the companies that offer a wide variety of the absolute automobile service equipment and automotive tools for consumer use. Motor vehicle and spare part manufacturers as a rule distribute their products via networks of distributors. Here it is worth mentioning auto shop tools and automobile repair products. AC service equipment, air compressors, air tools, alignment machines, antifreeze recyclers, auto lifts, battery chargers, brake lathes, brake washer, carburetor cleaners, coolant flushers, engine hoists, engine stands, exhaustvent systems, filter crushers, fluid systems service machines, fuel system cleaners, inverters, jack stands, jacks, jump starters, and the like. Such places provide special offers and discounts depending on your frequent and abundant purchases. As a rule, customers do not wait for the parts to arrive, however, there are companies that do not have the equipment available in stock but order it on demand.

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