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  • Customers like
    • Customer service and product selection 1
    • How quick i received part 1
    • Website 1
  • Customers don't like
    • Customer service 3
    • Post sale service return policy 2
    • Worst company that i had to deal 2

WOW! What A disaster! i needed parts for my bosses trailer, i got used to Amazon..... ETRAILER is NOT Amazon...I ordered several parts on the website, added up to $140 so i got free shipping. the next day they called and said they were missing 2 parts and the order wouldn't ship until all the other items came in. I couldn't wait 2 months because it a work trailer, so I had to "cancel" my order so... Read more

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DURING THE PAST TWO YEARS I HAVE SPENT MORE THAN $2000 FOR A TOWING PACKAGE INCLUDING WIRING, PARTS FOR MY TERRY TRAVEL TRAILER AND MISCELLANEOUS ITEMS. THE LAST ITEM WAS A CARGO CARRIER. THAT COST $250 AND IT WAS ADVERTISED TO HOLD 500 POUNDS. I LIVE IN OREGON AND HEAD SOUTH TO ARIZONA FOR THE WINTERS. I WAS ASKED TO PROVIDE FEEDBACK INCLUDING PHOTOS. I DID. THE INSTALL WAS EASY. THEY KNEW IT... Read more

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Ordered a fifth wheel hitch with the ford oem legs to fit my brand new truck When it arrived the box looked like it had been dropped from an airplane Legs did not have any packaging between them and had been smashed together and were all chipped. was offered $10 to buy a can of paint. On a $700+order I consider that an insult Also told as the hitch was exposed to the elements i would need the... Read more

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Defective integrated hub caused wheel to fall off on interstate I purchased $450 worth of parts that included hubs and bearings for my 2 axle boat trailer. The parts arrived via ups in a torn up box that looked like it fell off truck a few times.(i have photo). The parts were hap hazzardly packed in box. I was in need of the parts so I used them. I used same tools on all 4 wheels using the new... Read more

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I called etrailer and gave them the numbers and measurements of my seal from a hub off of a boat trailer. I was assured that the hub assemblies would fit. They did not fit so I called etrailer to order an axle that would work. They do not sell an axel that fits the hubs and bearing they sold me. Now I am back in the same place with a boat trailer on stands and no hubs that fit it and no help from... Read more

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Buyer beware of etrailer . com I would like to warn you guys about my experience with etrailer . com. I ordered from them a trailer hitch and a wiring harness that were supposed to be a direct bolt on package for my specific vehicle. They have a very good ordering experience and shipping was fast. Where they fall apart is if you have a problem. The hitch itself was made by draw-tite and was a... Read more

Was this review helpful? 3 0
  • From mobile
  • Etrailer
  • Aug 29, 2015
  • #691160

Shipped the wrong extang cover 3 times in a row. I asked for a grievance consider all the time and money it cost me and they best they offered was 5% discount on a 60 dollar cover. Mean while for the last month my truck has not had a cover and their mistakes have cost me a ton of time and money. Very disappointed. Add comment

IF YOUR ITEM DOESN'T FIT OR DEFECTIVE FOR ANY REASON. E-TRAILER WILL ASK A LOT OF QUESTIONS WHY YOU ARE RETURNING, THEN YOU AS A CUSTOMER WILL HAVE TO FORFEIT RE-STOCKING FEES AND RETURN POSTAGE. TERRIBLE CUSTOMER SERVICE, ADVICE, AND PRODUCTS! TERRIBLE CUSTOMER SERVICE, ADVICE, AND PRODUCTS! TERRIBLE CUSTOMER SERVICE, ADVICE, AND PRODUCTS! BUYER BEWARE! BUYER BEWARE! BUYER BEWARE! IF YOUR ITEM... Read more

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I order online two pair of Putco High Intensity Red Brake Light ,Turn Signal Bulbs.The order required three pair they told me the only had two pair in stock. .but if I order all three at the same time it would speed up the deliver .I agree with all three pair purchased. In which,two pair were promised by 7/24/15 they didn't arrive I was told I had to spend a additional $5 too receive one pair by... Read more

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First, I order a part from eTrailers. I received the part after a few days and notice that the part was too small. I order a bigger size and sent back the other one. These people took my money and they did not want to refund me the shipping and handling fees that I paid for it. Second, the part that I ordered for the second time was used. How can a company send used parts to their customers... Read more

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