Etrailer Phone Numbers and Emails

Toll-Free Number:

  • (800) 298-8924
Send Message

Accessibility:

  • (800) 298-1624

Legal:

  • (888) 646-1319
    Privacy Inquiries

Etrailer Emails:

General Info
Legal
Privacy Inquiries
Is this your business?

How to Contact Etrailer Customer Service?

Most Popular Number:

(800) 298-8924
Total calls: 238 Issues resolved: 10 Last call: Mar 5, 2024

What Is the Etrailer Phone Number?

The main Etrailer phone number is 1-800-940-8924. Call here if you want to update your order, as well as have some questions or comments. Also, use the above-mentioned company contact number in case you need accessibility assistance. This phone line is available Monday through Friday from 7 a.m. to 9 p.m. Central time, from 9 a.m. to 5 p.m. Central time on Saturday, and from 10 a.m. to 6 p.m. Central time on Sunday. With questions related to the Privacy Policy, apply to a specialist at the following Etrailer contact: 1-888-646-1319.

What Is the Etrailer Corporate Office Location?

If you need to visit the Etrailer headquarters, write down its address: 1507 E Highway A, WENTZVILLE, Missouri 63385, United States. You can also use it to send letters, documents, or other corporate-related correspondence. This company contact fit for sending the package too if you bought certain goods but noticed that it does not fit you, and you want to return it to the online store.

How Do I Contact Etrailer Customer Service via the Website?

You can contact the customer service team right from the official company website. If you prefer communication with a real person by phone, just click on the company telephone number hyperlink at the bottom. Have non-urgent questions? You can solve them in writing by filling out a contact on the left of the “Contact Us” page. If you prefer communication via social networks, go to one of them by clicking on its hyperlink at the bottom.

PissedConsumer Club

Contact Information

Etrailer Website:

Etrailer Help Center:

Corporate Office Address:

etrailer.com
1507 East Hwy A
Wentzville, Missouri 63385
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 10:30pm

Saturday: 9:00am - 5:00pm

More contact details

Etrailer Customer Service Reviews

1.6 / 5
Poor
John O Rar
Zero help from cuctomer service

Bought telescoping Thule ladder racks. They are garbage.

Load stops falling off. Aluminum cooroding after a few months, causing adjusting height a pain in the *** Called customer service with the complaint. I heard back once that provided zero help.

I am stuck with garbage ladder racks. Hey Thule, stick with rooftop carriers.

Read full review
Dave B Bmr
Incorrect part included in the hardware bag and Etrailer rudely refused to rectify the situation.
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Last winter, February 7th to be exact, I purchased from ETrailer a 12 foot Solera Family Room tent fabric product to create more usable protected space outside my camper. This Family Room add-on to my camper cost me near $1000.00 and I could not complete installation for my up-coming camping vacation because of a missing part.

The hardware packet contained TWO right side mounting brackets and no left side mounting bracket. Due to persistent inclement weather I waited to install it until the weather became less so. I waited for warmer weather with less wind so the fabric panels don't blow all over during the install. This past weekend the weather was calm enough and I attempted to attach the Family Room to the camper.

In doing so I found that the mounting hardware did NOT include a "left-side mounting bracket" to attach the left side wall of the family room to my camper. The hardware bag did however, contain TWO "RIGHT side mounting brackets". I contacted Etrailer and although the customer service rep seem pleasant and helpful enough at first, (Victoria her name is), abruptly cut off the chat saying "It'd been over 60 days and we won't help you." She sent me a copy of their policy but it says nothing about replacing missing hardware. I am NOT happy with their customer service nor do I appreciate being cut off that way.

All I needed was a replacement left side mounting bracket to complete the installation of the Family Room on my camper.

I want ETrailer to send me the missing left side bracket and I also expect an apology in writing from Victoria, (NOT FROM HER BOSS) for her unacceptable treatment of a customer who spent almost $1000.00 with her company.
Desired settlement:
Replacement left side upper mounting bracket for my camper. Apology, in writing, from Victoria in Customer Service.

Read full review

Summary of Etrailer Customer Service Calls

242 TOTAL
CALLS
06:24 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Etrailer?

Request for Information Question:

  • “I want to know if you can install a hitch on a 2015 Hyundai elantraand what you chargege”
  • “Ask questionsnre”
  • “Ask a question”

Return/ Replace Question:

  • “Need fan blades for top vent. Also need to return shower door rollers.”
  • “Return item”
  • “Return items”

Product/ Service Question:

  • “Need a rear hitch receiver for a 2010 Wrangler. Would like discuss options/choices, make decision then order a receive.”
  • “Defect in motor home hitch”
  • “Need a brake system put on class c motor and colorodo pu for towing together”

Shipping and Delivery Question:

  • “Shipping has not arrived”
  • “Package arrived broken”
  • “Wrong item sent to me”

Activation/ Cancellation Question:

  • “Cancel order”

Staff Question:

  • “Customer service”

Payments and Charges Question:

  • “Extra charge”
  • “There is a charge on my debit bank card and I did not buy anything”

Employment Question:

  • “Paycheck”

Refund Question:

  • “Refund for sales tax”

Cards Question:

  • “My pin for my swagman bike rack is to short”

Other Question:

  • “Price on disk brake kit”
  • “Need proof of purchase”
  • “Troubleshooting installing dial 2021 jeep/truck”

About

Summary

Etrailer is a leading provider of vehicle accessories and custom fit towing parts. It is headquartered in Wentzville, MO. Etrailer was founded in 1946 by Henry Bross as a family business. Originally it was an R.V. park and later a service station. The first store was opened in 1976. The company maintains a showroom, warehouses, and installation facilities. The company holds an ample stock of a wide range of accessories - receivers, bike and cargo carriers, bug shields, brake controllers, wiring adapters, car covers, tonneau covers, step bars, lights, R.V. supplies, floor mats, and much more.

Etrailer offers instant shipment services all over the United States.

Etrailer reviews and complaints

Etrailer is ranked 70 out of 327 in RVs, Motorhomes and Trailers category

Area Served

USA, Asia

Payment Methods

VISAPayPal

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