I ordered a hitch for my car and the parts bag was unopened but missing to critical parts. I called and they were happy to ship the parts that were missing but could not ship to a PO BOx (my billing address). I never recived the parts". When I called back, they told me that the parts were shipped to my residence/. I never received the parts?. They are sending out more parts but to my PO BOX|. This is where the first parts were shipped to but nobody at etrailer knew where my parts were shipped to|. I was so frustrated and they made it seem that this was my fault?. It took a total of 25 days from order until I was finally able to install the hitch/. What a nightmare|. Please do not use etrailer...There are more places out there with better service. Etrailer has a C rating with the BBB in Missouri. Sorry for the rambling but I am still pissed! 1295ef2



  Comments (1)
1. Written by Duncan on January 25, 2012 from constantine, michigan, US
You wanted it shipped to a post office box? Douche, did you not realize that UPS does NOT have the access to them? I call you out on this one. You deserve what you got.

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