Etrailer sent me a Hidden Hitch that was bent and could not mount. They said to fix it myself. I shouldn't have to fix this, they should send me a replacement without question. This is very poor customer service and I will not ever buy from them again. You would think they would show more concern and diligence due to this being a trailer hitch, and safety is a factor here. Altering a hitch in a half *** way is so unethical and a very poor response on their part. I have heard similar negative reviews about Etrailer, and I have voiced my view on several other auto accessories sites as well. 1296181
 Comments (2) |
| 1. Written by Old Soldier on February 3, 2012 from atlanta, georgia, US You are right, it should be replaced. I am experiencing the same thing right now: got a bent or incorrectly welded Hidden Hitch from them. Customer service told me I should have attempted to bend the flange with force to match the mounting holes since this problem happens often. No Way did we touch it.!! Persuaded them to authorize return of hitch. Now we will see if they credit the account quickly, or even charge a restocking fee. Return is at my expense but the order was shipping free. The installer in town happened to have another brand in stock that fit perfectly! So the Hidden Hitch should fit too without "tweaking" it to fit. Don't follow their advice. If you do, they will then claim that you damaged the product and then they will definitely not take it back. Deal with them at your own risk. |
2. Written by mark on October 9, 2011 from east lansing, michigan, US of course they should just send you a replacement with out question. you could have bent it trying to install it. Some thing about this persons story is not right. |
 |
| Comments on Etrailer sent me a bent hitch, told me to fix it myself! | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
