Etrailer
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Etrailer Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etrailer has 1.9 star rating based on 252 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: How quick i received part, Price and quality, Selection.
Cons: Customer service, Attitude and failure to support the product they sold me, Terrible customer service.Recent recommendations regarding this business are as follows: "Never buy from this company", "Shop elsewhere", "Xlnt", "Avoid this company", "Hit and Miss. Good Luck to your future purchases".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Etrailer has 1.9 star rating based on 252 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: How quick i received part, Price and quality, Selection.
Cons: Customer service, Attitude and failure to support the product they sold me, Terrible customer service.Recent recommendations regarding this business are as follows: "Never buy from this company", "Shop elsewhere", "Xlnt", "Avoid this company", "Hit and Miss. Good Luck to your future purchases".
Most users ask Etrailer for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Price Affordability. Consumers are not pleased with Insurance Plans Acceptance and Level of Comfort. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Etrailer Reviews
"In stock products that they wont ship out"
I wanted to comment on the person who gave them a 5star see below what they wrote :"I WANTED TO OVVERREACT" Apr 29, 2021 I started out this morning to find...
"Never received product"
Never received my product I ordered from this dishonest company. Would never recommend them. They said it would arrive Feb 4th and still haven't gotten it. Now...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received product
- Dishonest company
Preferred solution: Full refund
User's recommendation: Never buy from this company
Houston, Texas
Terrible customer service.
User's recommendation: Shop elsewhere
Resolved: Need proof of purchase
Company fixed the issue and I have been provided with apology. Contacted stingers Carlson directly for a full replacement
Preferred solution: Proof of purchase
User's recommendation: Xlnt
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ETRAILER DID NOT WARRANTY FAILED PARTS
I have spent a lot of money with etrailer over the last few years. About six months ago we replaced the electric brake assy's and drums on a customers trailer.
The customer brought the trailer back for the brakes not working. We found the magnets dug deep grooves in the drums the likes we have never seen so the magnets were not making good contact. We replaced the drums and brake assy's at no charge to the customer. With the new parts, the brakes worked perfectly.
After going back and forth with etrailer they will not warranty the parts.
Whether they believe me that the parts failed or not I was shocked this is how they would treat a long time regular customer. We will be finding a new source for our trailer parts.
- Do not stand by their parts
Preferred solution: Full refund
User's recommendation: DO NOT USE ETRAILER!
San Jose, California
Air Bed
User's recommendation: Hit and Miss. Good Luck to your future purchases
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Zero help from cuctomer service
- Promise big
- Deliver nothing
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible customer service
- Good prices
- Terrible and rude customer service
Preferred solution: Apology
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wentzville, Missouri
Resolved: Incorrect part included in the hardware bag and Etrailer rudely refused to rectify the situation.
Company fixed the issue and I have been provided with product replacement. Received apology and a replacement bracket has, according to Etrailer, been shipped. Problem appears to be resolved.
The hardware packet contained TWO right side mounting brackets and no left side mounting bracket. Due to persistent inclement weather I waited to install it until the weather became less so. I waited for warmer weather with less wind so the fabric panels don't blow all over during the install. This past weekend the weather was calm enough and I attempted to attach the Family Room to the camper.
In doing so I found that the mounting hardware did NOT include a "left-side mounting bracket" to attach the left side wall of the family room to my camper. The hardware bag did however, contain TWO "RIGHT side mounting brackets". I contacted Etrailer and although the customer service rep seem pleasant and helpful enough at first, (Victoria her name is), abruptly cut off the chat saying "It'd been over 60 days and we won't help you." She sent me a copy of their policy but it says nothing about replacing missing hardware. I am NOT happy with their customer service nor do I appreciate being cut off that way.
All I needed was a replacement left side mounting bracket to complete the installation of the Family Room on my camper.
I want ETrailer to send me the missing left side bracket and I also expect an apology in writing from Victoria, (NOT FROM HER BOSS) for her unacceptable treatment of a customer who spent almost $1000.00 with her company.
Desired settlement:
Replacement left side upper mounting bracket for my camper. Apology, in writing, from Victoria in Customer Service.
- Shipping was reasonable
- Poor service
Preferred solution: Send me the missing part and I want a WRITTEN apology for the customer Service Rep VICTORIA herself. Not from her boss, but from Victoria herself.
User's recommendation: Avoid this company! You'll be sorry if you don't!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Tennessee
Failure to rectify an incorrect trailer hitch
User's recommendation: just go to a local place where the hitch can be installed and they do not get paid until the job is done right. Etrailer gets FIRST- paid no matter even if the parts they ship are incorrect or damaged.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cairo, New York
Terrible customer service!!!
- Lots of parts
Preferred solution: Hold delivery of this order!!
User's recommendation: Avoid depending on this company. They just don’t care!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marshall Township, Michigan
Bad Business Policies
Preferred solution: Full refund
User's recommendation: DO NOT USE
Bedford, Indiana
Failed to deliver
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eastbourne, East Sussex
Failure to reply to my message sent via pissed consumer.
User's recommendation: Will perhaps use the mail to contact them, think ‘phoning may be expensive.
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Whitehall, Michigan
Wiring diagram
User's recommendation: Be patient. It will be awhile.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Will not stand behind warranty
I bought all new drums, backing plates with brakes, bearings and seals, leaf springs to tune up my boat trailer. 2nd trip out the bearings failed on 1 side of 1 of the axels.
Totally destroyed my axel. They say I installed them incorrectly. I said I did the other 3 wheels right, what's the chances I did that 1 wrong. Plus I have done brakes and bearings for years.
Never a problem. $900 later and Etrailer will not stand behind their 1 year warranty. The do it yourselfer is their business model of customers for this company.
Buyer beware you are on your own if something fails. Their warranty is useless and they don't stand behind their products.
- Service was good up till the warranty issue
- E trailer does not honor their warranty
Preferred solution: Refund for all my expenses due to their parts failure
User's recommendation: Do not buy anything from E Trailer
Kiln, Mississippi
Don't Stand Behind Their Products
Purchased an AMP Lock from Etrailer last year. The lock failed after one year.
So considering the high price of the lock, a years use is not worth it. I bought two locks for my cargo trailer exactly a year ago. Last week I loaded up equipment into my trailer, locked the doors, went 30 minutes down the road, and along the way one of the locks fell off. It had to of failed because I locked up my equipment and the only way to remove the key is to put the bolt into the locked position, and as the AMP key is on my key ring with my truck and house keys, it's not as if I left the key in the lock.
After unhitching my trailer I drove back along the rout hoping to see my lock on the side of the road, but never did find it.
I told eTrailer about the issue, but never got a response. The other AMP lock is working fine, so the one that fell off might have been a lemon, but for that price, who wants to take a chance.
User's recommendation: Find Another Retailer That Believes In Customer Service
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