Submit ›
2.1 Based on 53 reviews
Compare to others
Respond to your
  • Customers like
    • Website 2
    • How quick i received part 2
    • Tekonsha controller 1
  • Customers don't like
    • Customer service 6
    • Attitude and failure to support the product they sold me 4
    • Poor customer service 4
More Less

Horrible customer service. if you mistyped any size info after hours it cant be undone even if you attempt to contact them immediately it wont matter. They replied in line behind my communication to change the order the next morning telling me they advanced my shipping and shipped it anyway. Then on the phone pat is trying to tell me thats the way it goes the shippers work through the night without any communication with customer service. So... Read more

Was this review helpful? 0 0
Etrailer - Horrible Ordering System
1 of 6

I ordered a trailer hitch, ball and wiring system all in one combo on Monday the 17th from My card was charged immediately. They sent me an email 3 days later on the 20th stating the order was cancelled "due to security reasons" LOL. You tell me this 3 days later when I have already hired someone to come to my house on Saturday and install the trailer hitch. You don't even bother to call and make sure I know my orders been... Read more

Was this review helpful? 0 0

We changed out the bumpers on our Jeep Wrangler, so we needed new baseplate for Falcon2 tow bar. There website said which baseplate to purchase for this application. When we tried to install, it didn't fit. I called etrailer, they assured me it was the right one, and we must be doing something wrong. Called Roadmaster (the mfr) and they said didn't need that, it wouldn't work, and told us the correct thing to buy. etrailer sent me a return... Read more

Was this review helpful? 0 0

I would never order anything from this company. They tried to tell me my order did not go through because of an error on my credit card. Their solution was to make another order which I did. The following day I received another e-mail saying there still was something wrong with my credit card and would not go through. The following day another e-mail came to me saying that my order did not process so I needed to reorder again. I contacted my... Read more

Was this review helpful? 1 0

Extremely slow to respond, every response took a day or longer to receive. They refused to work with me, and just send the same response over and over again to me as if they did not read my email at all. When I called they were rude and spoke over me the whole time not letting me get a word in otherwise. When I finally spoke with a manager he just stated that it was my problem and there was nothing to be done about it. Unless what you order... Read more

Was this review helpful? 0 0

I ordered a spare tire for my boat trailer and got it in 2 days. Great quality product and was better and cheaper by $26.00 than my local Discount Tire Store.

Add comment

I ordered several items, among which were Camco RV vinyl AC covers. I received an email stating that item was no long available and to contact them via phone or email as to how I wished to proceed. I called "Tamara W" four times and it always went to voice to leave a message. I left detailed messages - no response. I phoned at least 6 times only to get to listen to horrible scratchy recorded music. No one ever answered at the "800" number. ... Read more

Was this review helpful? 0 0

It took 3 1/2 weeks to get my order. The first item they sent was clearly incorrect. I Called and they asked me to e-mail a picture of what I received. Within 20 minutes of that call I had sent the pictures. They didn't bother to look at my e-mail for 5 days and took another 2 days to issue an RMA. The packaging of both the wrong product and (finally) the right product was poor, especially when compared to a good e-tailer like Amazon. ... Read more

Was this review helpful? 0 0
  • From mobile
  • Sep 02
  • #912005

Inquired about a part during the weekend and had 2 replies by Monday morning. Prompt and knowledgeable!

Add comment

I have been buying online from etrailer for a while now. I had only 1 shipping issue with them and 1 email an hour they replied to it and the parts were back on their way. Most complaints on shipping will be from a drop shipped item where someone else's shipping clerks, methods and systems are used. I'm happy with their prices and service so far. You don't like them go to your local dealer purchase something and the amount of money missing from... Read more

Was this review helpful? 0 1
Did not find what you were looking for?
You are reading about Etrailer.
Filing a new complaint about