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If you order several items and one of those items is on backorder retailer will hold your entire order until the backorder comes in and they will just leave you hanging until you call them. This has happened to me twice. A year or so ago they did it to me with two...
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I ordered a hitch 3 weeks before I my scheduled vacation to the Florida keys, always give myself plenty of time. A week later the hitch is delivered, one problem wrong hitch, called customer service on the spot. Assured me they would have a new one out that very day. 5...
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1.0
I didn't like
  • Shipping errors
  • Poor service
#1040319
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1.) This was the First time I’ve ever ordered something online that Did Not have a Printed Receipt in the box. 2.) This T-Connector did Not Look like it was the right fit so, I drove to the nearest Toyota Dealership & had a Mechanic at the Service Center take a look at...
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#1037582
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Short Review for December 27, 2016, Plc_product_quality

Etrailer
#980164
Very satisfied! The part was easy to install!
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Snow Chains Review

Etrailer
#980159
4.9
Etrailer I was very happy with product and the shipping service! I thought I would never use the chainsbut they got me out of trouble and we're not hard to install either!
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Etrailer Customer Care Review

Etrailer
#974278
Emily H. at returns not a friendly person! She needs a corporate class on etiquette. Her attitude is a cancer to the company.
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Etrailer Customer Care Review

Etrailer
#970565
4.2
I had a question about mounting a G rated 14 ply tire on a aluminum wheel. Adam R answered my question in less than 24 hours. I am very pleased with his answer and it made me very comfortable on mounting tire to my rims. Adam R gets ⭐️⭐️⭐️⭐️⭐️
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I had interaction with the parts folks at E-Trailer and had a very good experience. The conversation was over the phone and they were very helpful, found the part I needed and shipped it immediately. I was very satisfied with my experience with them at this point. The...
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5.0
I liked
  • Pricing was great
#1032277
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Etrailer Curt Weight Distribution System Review
I ordered a new Curt Weight Distribution System from etrailer and received this open item box with missing parts. I am sure the Curt system is great but etrailer has not acknowledged any of my emails or calls. They keep deferring a response and cite a being extremely...
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1.6
#1022380
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Will not stand behind their products. Very friendly until something goes wrong and then will not budge or help. Took over 1 month of back and forth emails. Sending pictures of the defective item. At the end of the day they said "it should be safe". My family's safety...
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Anonymous
Brian

What was it that bad ? I am having issues presently and will be searching for a possible class action .

Went there and opened an account for a business to make servicing trailers easier for parts guy behind the counter didn't give a *** kept telling me it's at least 4 hours to pick a part while he was sitting there eating a bag of cookies and drinking a soda behind the...
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#982515
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By far the slowest shipping I've ever dealt with! Almost two months to receive a tag that is advertised to be made in the U.S.A. They really messed up a Christmas present. They advertise same day shipping which is a total lie. Why do we need to enter 100+ words? This...
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2.1
I didn't like
  • Shipping
#979081
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Etrailer - Wrong Hitch Battered
I ordered a replacement hitch for my GMC Sierra. The hitch arrived with the shipping box torn, re-taped and the hitch scratched up. After several emails they weren't going to do anything for me. With a trip coming up I needed to get this new hitch on my truck. After I...
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#977642
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Etrailer Trailer Hitch Review
I had recently posted a pic of the torn box and hitch pin that I received and stated etrailer would do nothing about it. Well I received a email today that they have shipped the missing part. I ordered a ball hitch from another source and have done received it but I am...
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#976034
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