I placed my order on a Monday for 3 small washers I needed fast. I paid $20 for 2nd day shipping and was promised they would arrive by Thursday.
I live only two states away. Its now Friday afternoon and still no parts. I was told by customer service that the day after my order (Tuesday) was a packaging day, not a shipping day. No explanation for the third & fourth day.
Customer service offered a $4.20 sent refund saying that I was downgraded to 3rd day shipping.
I ship and receive all over the country all day every day and could have had this from anywhere in the country via first class in 3 days for $3-4.00. Run don't walk from this company and their excuses for poor service and rip offs on shipping prices.
Product or Service Mentioned: Etrailer Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $850.
Preferred solution: Full refund.
I liked: Product i wanted to buy.
I didn't like: 5 days for second day shipping.