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1.5
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
1 comment

I placed my order on a Monday for 3 small washers I needed fast. I paid $20 for 2nd day shipping and was promised they would arrive by Thursday.

I live only two states away. Its now Friday afternoon and still no parts. I was told by customer service that the day after my order (Tuesday) was a packaging day, not a shipping day. No explanation for the third & fourth day.

Customer service offered a $4.20 sent refund saying that I was downgraded to 3rd day shipping.

I ship and receive all over the country all day every day and could have had this from anywhere in the country via first class in 3 days for $3-4.00. Run don't walk from this company and their excuses for poor service and rip offs on shipping prices.

Product or Service Mentioned: Etrailer Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $850.

Preferred solution: Full refund.

I liked: Product i wanted to buy.

I didn't like: 5 days for second day shipping.

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KnownPoodle
#1522758

bad form E trailer!

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