AVOID etrailer.com....shop ANYwhere else!

Ordered a roof vent fan.When the package arrived it had obviously been previously opened and was missing some packing material.

Bench tested the fan and only 2 or the 4 speeds worked. Called to exchange (21 minutes on hold). I was told that they could not do a direct exchange that I had to purchase another one and then return the defective one. Ok fine, so i decided since i had to purchase another one I would upgrade to a more expensive one.

Shipped the defective unit back. They have had it in their hands for a week and only opened and inspected it one day ago. Now i'm told that the refund process with take an additional 2 weeks! And if that was;t bad enough....The "new' one shows up and it too has very obviously been opened before and shipped prior to this.

Open the box and ALL of the shipping/packing material is missing.

There is a printed sheet showing what is suppose to be IN the box and someone has written on "Not in your box" and circled the packaging material.

Long story short....Avoid etrailer.com.Was the first and last time I will ever do business with them.

This review is a subjective opinion of a user.
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More Review Details

Turnaround Time
Billing Practices
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
Customer service
Value for money
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Long hold times on the phone
    • Extended time between return and refund

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Maxxair Roof Vent Fan
Review category
review #891053 by

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