Not resolved
Advertised vs Delivered
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

I buy alot of the stuff I buy online. I bought a brush guard install kit (and the only vehicle I had told them about- that I actually spent the effort to put in my etrailer garage was a 1984 ramcharger-) i purchased the install kit that their web site showed me- believing that they would sell me the correct product ID that fits the car in my etrailer garage.

When it arrived i found that it didnt fit and after doing research found that it was for a 1999 ford explorer. I just wanted to exchange it and have no restocking fee as the fault lay with their web site recommendation engine. No such luck they wanted me to pay a $35 restocking fee and pay for shipping again both ways. F&$ck that.

Ive since asked them to reconsider and they remain completely unwilling to bend one inch.

This company sucks from where I sit. anybody want a brush guard install kit for a ford explorer??

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $100.

Preferred solution: Full refund.

I liked: Getting off the phone after being screwed over by etrailer, Pricing is good but doesnt matter if send the wrong one.

I didn't like: Attitude or willingness to fix a wrong product order, Cant admit to their mistake no communication transparent lying, Support services.

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