136 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.0
Updated by user Apr 11, 2019

Wasn't looking for a refund, just a credit/exchange.

Original review posted by user Apr 08, 2019

I bought a trailer hitch from these crooks, but before I could get it installed the car that it was for died and had to be sold. eTrailer refused to allow me to return because it had been 4 months (past their 60 return policy).

The ditsy CS girl said that she could not override the company's return policy and suggested that I sell it on Ebay or Craiglist ! Gee thanks B**** ! Oh, I forgot to mention, I offered to pay shipping and that a credit was fine since I was ready to buy a replacement hitch for the new car. Nope.

Not interested. I'm just stuck with a brand new, never installed hitch for a vehicle that I do not own.

Strange approach to customer service.

BTW: I found the same brand (Curt) hitches for less money at "Suspension Connection"

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

Etrailer Pros: Website and videos.

Etrailer Cons: Return policy and customer service, Customer service agents have no power, Terrible customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Etrailer Reviews

  1. 132 reviews
  2. 62 reviews
  3. 29 reviews
  4. 8 reviews
  5. 21 reviews
Etrailer reviews