Contact Etrailer Customer Service
Etrailer Phone Numbers and Emails
Toll-Free Number:
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(800) 298-8924
Customer Service:
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(800) 940-8924
Accessibility:
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(800) 298-1624
Legal:
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(888) 646-1319Privacy Inquiries
Etrailer Emails:
Etrailer Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Etrailer Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Etrailer is (800) 298-8924. 97% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Etrailer may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Etrailer Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Etrailer is (800) 298-8924. 97% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Etrailer may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
People call Etrailer mainly because of request for information, product/ service and return/ replace.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Etrailer is info@etrailer.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Etrailer Customer Service?
Most Popular Number:
| Total calls: 337 | Issues resolved: 18 | Last call: Feb 5, 2026 |
Contact Information
Etrailer Website:
Etrailer Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 10:30pm
Saturday: 9:00am - 5:00pm
Etrailer Customer Service Reviews
Ordered 2 brake caliper that come with hardware and brake pads. Brake pads and mounting hardware missing.
Packaging of the products were terrible and as a result caused damage to the product, bleed valves damage.
Etrailer is a horrible company to deal with as customer service just doesn't care and lies to you about when products will be shipped. Stay away.
How Good is Etrailer's Customer Service?
Summary of Etrailer Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Etrailer?
Request for Information Question:
- “Ask questions about your Air Force One for my 2022 F150 and also nearest place I can get it installed to Binghamton New York”
- “Inquiry why I have t received my return label for an air conditioner”
- “MODEL EBRH ACCNA QUESTIONS”
Product/ Service Question:
- “I want to purchase a brake controller for my truck and I don’t like to use a computer”
- “Product condition when recieved”
- “Purchase”
Return/ Replace Question:
- “Return”
- “Follow up on a return”
- “Return email”
Shipping and Delivery Question:
- “Gave wrong address on order”
- “Missing part”
- “Package with missing items shipped/received”
Website/ Application Question:
- “Flat tow install on srx”
- “Installment issues”
- “Troubleshooting installing dial 2021 jeep/truck”
Activation/ Cancellation Question:
- “Cancel wrong order”
- “Cancel order”
Staff Question:
- “Customer service”
Payments and Charges Question:
- “Extra charge”
- “There is a charge on my debit bank card and I did not buy anything”
Employment Question:
- “Paycheck”
Refund Question:
- “Refund for sales tax”
Cards Question:
- “My pin for my swagman bike rack is to short”
Account Question:
- “Verify the part”
Other Question:
- “Haven’t received my truck flip cover I ordered over a month ago”
- “Parts”
- “Can you flat till a electric vehicle 2024 Wrangler, sir”
Compare Etrailer Customer Service To
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