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1.9

Ordered a new hitch from them as all their reviews are great "on their page only" (convenient). The product came damaged. their response was to paint it. That answer wasn't good for me as the product was brand new and painted with heavy duty powder coating. I was asked to email photo's. After almost 2 weeks I received this lackluster response from customer service.

**Thank you for your order with etrailer.com.

I have received your photos. Minor scuffing on a hitch is common due to the way the manufacturer ships them to us. It is suggested that you touch up your hitch once each year with rust proof paint. This should be an easy fix and does not compromise the integrity of the hitch in any way.

If you have any further questions please email or call 1-80*-298-****.

Thank you,

Katie M.***

HORRIBLE CUSTOMER SERVICE

Reason of review: Damaged or defective.

Monetary Loss: $130.

Preferred solution: Price reduction.

Location: Staten Island, New York

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