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Do not get your roof rack on etrailer.com, learn from my $500 mistake. if you open it and install it they won't take it back even if it doesn't work for you or you not satisfied.

I wish I got mine at REI which have a normal customer satisfaction return policy. I recently bought a Thule roof rack from etrailer.com after installation the door on my minivan wouldn't close properly or if I close it hard enough it will hit the plastics. I called their "customer service" the lady there just try to waive me off and said they will check with Thule and get back to me.. I said if I can't return it at least find me a solution so I can use it..

I also sent her some picture of the roof rack and a few days later and no response.

I emailed back and the lady there said that they are waiting for a response from Thule (basically I got it as it's not their problem and trying to put the issue on Thule so they be out the picture..) a week later and no response. $500 went in the trash, I will never buy anything from them, also they charged me for the "Thule fit kit" $110 that I found later at other places selling for around $40.

Location: Costa Mesa, California

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