Product: Etrailer Customer Care Clear all filters (0 of 39 reviews match)
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Yes maid a scale drawing to show where where the platform would need to he positioned to make it work. What great service and I haven't even made a purchase yet. I am impressed with this company and will order from them once I confirm the generator platform will work with my set up. So far I have received 5 Star service from etrailer...
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Etrailer Customer Care
#1290646
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The part arrives and the nightmare begins with etrailer. They sent me the wrong part. So the trip I paid in advance for parking my new trailer cannot be recovered. Their response - sorry, but YOU need to send back the part by taking it down to a shipper. I have to do...
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3.2
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Etrailer Customer Care
#1280668
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I went to amazon ordered the exact same parts for $25.00 less with free two day shipping. I would not recommend etrailer for anything other than looking up the parts you need. Shop on amazon after you have the right part names and or numbers. Save some time and money...
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Etrailer Customer Care
#1250591
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Etrailer - No customer service. Won't use again

“I ordered the wrong product, noticed right away and tried to cancel the order immediately online. No option to cancel. Could not call since it was around 1 am. Left two different emails to no reply. They shipped the item anyway and still has not returned my email request to cancel order. First time using etrailer and will be my last times. Horrible customer service”
1.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
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Etrailer Customer Care
#1244912
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So, call etrailer, get a 'customer service' rep and checks the order status and tells me "the order is on it's way, no problems, should be good to go when it arrives,...you just got a $300 credit". Me- " you're sure, I'm getting what I ordered?"...Him- "Yes, should...
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Anonymous
Angelina

Just wondering how you lost $1234 when your purchase was for $495 and you received a $300 credit?

1.0
Product
Etrailer Customer Care
#1173433
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She took the time to listen, found what I needed, and shipped it. The parts arrived today four days early and fit my motorcycle like a charm. I have absolutely no complaint about etrailer. Their personnel took a lot of time to understand what I needed, found the...
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Etrailer Customer Care
#1133202
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Etrailer - Horrible Customer Service / Returns
I ordered 2 sets of trailer keys.1 set worked, the other didn't as the sets were cut differently. They sent me an email survey which I responded to and stated that I needed to return a set. They emailed me back and said it wouldn't make sense to return the keys as it...
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1.2
Product
Etrailer Customer Care
#1106215
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I ordered a hitch 3 weeks before I my scheduled vacation to the Florida keys, always give myself plenty of time.A week later the hitch is delivered, one problem wrong hitch, called customer service on the spot. Assured me they would have a new one out that very day. 5...
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1.0
Product
Etrailer Customer Care
I didn't like
  • Poor service
  • Shipping errors
#1040319
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I had interaction with the parts folks at E-Trailer and had a very good experience.The conversation was over the phone and they were very helpful, found the part I needed and shipped it immediately. I was very satisfied with my experience with them at this point. The...
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5.0
Product
Etrailer Customer Care
I liked
  • Pricing was great
#1032277
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Went there and opened an account for a business to make servicing trailers easier for parts guy behind the counter didn't give a *** kept telling me it's at least 4 hours to pick a part while he was sitting there eating a bag of cookies and drinking a soda behind the...
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Product
Etrailer Customer Care
#982515
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