Product: Etrailer Customer Care Clear all filters (0 of 46 reviews match)
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My first experience with them was trailer steps that arrived damaged,i had to pay for the return,my second was a RV fireplace which arrived damaged and was 5 years old...i sent it back after they requested pictures..OF THE BOX AND UNIT...the second one came with no...
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2.6
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Etrailer Customer Care
I didn't like
  • Customer service
#1336351
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Receiver unit shipped was damaged. Frame mounts were bent more than 3/4" inward. Powder coating was cracked from metal being bent. Contacted Customer "NO" Service. 6 different representatives to handle issue. I was told "bend the metal back in order to get it to fit....
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1.3
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Etrailer Customer Care
#1304402
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Do not buy from etrailer

Very poor, took two weeks for my hitch to arrive, then it will not fit and etrailler is refusing to make things right. I now have to go through my credit card company to file an appeal.
3.0
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Etrailer Customer Care
#1292312
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Yes maid a scale drawing to show where where the platform would need to he positioned to make it work. What great service and I haven't even made a purchase yet. I am impressed with this company and will order from them once I confirm the generator platform will work with my set up. So far I have received 5 Star service from etrailer...
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Etrailer Customer Care
#1290646
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Do NOT order from this company! Read this because it's hard to believe. I ordered a Yakima Bike Rack for my Jeep. I filled in the order information meticulously and, as a compny operator said, correctly. With my car spare tire apart in pieces in my driveway, they told...
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Anonymous
Anonymous

OK but I don't have a bike rack or a Jeep.

1.0
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Etrailer Customer Care
#1285605
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The part arrives and the nightmare begins with etrailer. They sent me the wrong part. So the trip I paid in advance for parking my new trailer cannot be recovered. Their response - sorry, but YOU need to send back the part by taking it down to a shipper. I have to do...
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Anonymous
Anonymous

I completely agree. Just had the same exact experience today. Poor customer service.

3.2
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Etrailer Customer Care
#1280668
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I went to amazon ordered the exact same parts for $25.00 less with free two day shipping. I would not recommend etrailer for anything other than looking up the parts you need. Shop on amazon after you have the right part names and or numbers. Save some time and money...
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Etrailer Customer Care
#1250591
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Etrailer - No customer service. Won't use again

“I ordered the wrong product, noticed right away and tried to cancel the order immediately online. No option to cancel. Could not call since it was around 1 am. Left two different emails to no reply. They shipped the item anyway and still has not returned my email request to cancel order. First time using etrailer and will be my last times. Horrible customer service”
1.0
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Exchange, Refund and Cancellation Policy
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Etrailer Customer Care
#1244912
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When I contacted customer service to expedite my return, I was asked several questions; did I open the packaging? was it installed? did I call their service department before I made my online purchase? Wait, what now!?! According to Tim in customer service they expect...
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Etrailer Customer Care
#1242947
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So, call etrailer, get a 'customer service' rep and checks the order status and tells me "the order is on it's way, no problems, should be good to go when it arrives,...you just got a $300 credit". Me- " you're sure, I'm getting what I ordered?"...Him- "Yes, should...
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Anonymous
Angelina

Just wondering how you lost $1234 when your purchase was for $495 and you received a $300 credit?

1.0
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Etrailer Customer Care
#1173433
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