Product: Etrailer Customer Care Clear all filters (0 of 43 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Receiver unit shipped was damaged. Frame mounts were bent more than 3/4" inward. Powder coating was cracked from metal being bent. Contacted Customer "NO" Service. 6 different representatives to handle issue. I was told "bend the metal back in order to get it to fit....
Read more
1.3
Product
Etrailer Customer Care
#1304402
Reply to reviews
Yes maid a scale drawing to show where where the platform would need to he positioned to make it work. What great service and I haven't even made a purchase yet. I am impressed with this company and will order from them once I confirm the generator platform will work with my set up. So far I have received 5 Star service from etrailer...
Read more
Product
Etrailer Customer Care
#1290646
Reply to reviews
The part arrives and the nightmare begins with etrailer. They sent me the wrong part. So the trip I paid in advance for parking my new trailer cannot be recovered. Their response - sorry, but YOU need to send back the part by taking it down to a shipper. I have to do...
Read more
Anonymous
Anonymous

I completely agree. Just had the same exact experience today. Poor customer service.

3.2
Product
Etrailer Customer Care
#1280668
Reply to reviews
I went to amazon ordered the exact same parts for $25.00 less with free two day shipping. I would not recommend etrailer for anything other than looking up the parts you need. Shop on amazon after you have the right part names and or numbers. Save some time and money...
Read more
Product
Etrailer Customer Care
#1250591
Reply to reviews
Show

Etrailer - No customer service. Won't use again

“I ordered the wrong product, noticed right away and tried to cancel the order immediately online. No option to cancel. Could not call since it was around 1 am. Left two different emails to no reply. They shipped the item anyway and still has not returned my email request to cancel order. First time using etrailer and will be my last times. Horrible customer service”
1.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Product
Etrailer Customer Care
#1244912
Reply to reviews
When I contacted customer service to expedite my return, I was asked several questions; did I open the packaging? was it installed? did I call their service department before I made my online purchase? Wait, what now!?! According to Tim in customer service they expect...
Read more
Product
Etrailer Customer Care
#1242947
Reply to reviews
So, call etrailer, get a 'customer service' rep and checks the order status and tells me "the order is on it's way, no problems, should be good to go when it arrives,...you just got a $300 credit". Me- " you're sure, I'm getting what I ordered?"...Him- "Yes, should...
Read more
Anonymous
Angelina

Just wondering how you lost $1234 when your purchase was for $495 and you received a $300 credit?

1.0
Product
Etrailer Customer Care
#1173433
Reply to reviews
She took the time to listen, found what I needed, and shipped it. The parts arrived today four days early and fit my motorcycle like a charm. I have absolutely no complaint about etrailer. Their personnel took a lot of time to understand what I needed, found the...
Read more
Product
Etrailer Customer Care
#1133202
Reply to reviews
Purchased a hitch extender from etrailer back in early summer. When I received it one of the extension tubes was drilled incorrectly. After sending them pictures, their tech agreed to the obvious, the tube was drilled incorrectly. They said that they would send me a...
Read more
1.8
Product
Etrailer Customer Care
#1128335
Reply to reviews
Etrailer - Horrible Customer Service / Returns
I ordered 2 sets of trailer keys.1 set worked, the other didn't as the sets were cut differently. They sent me an email survey which I responded to and stated that I needed to return a set. They emailed me back and said it wouldn't make sense to return the keys as it...
Read more
1.2
Product
Etrailer Customer Care
#1106215
Reply to reviews