Not resolved

Received a part I ordered for a 2014 Dodge Caravan. I entered my vehicle info to their web site, then began searching for a part.

I found what I thought was a good part and placed my order. I opened the part and found that it does not fit my vehicle. I also paid more than $9 for express mail to get the part. Now that I've spent this money for a $29 part and received a part I can not use, I can not return without paying another $15.

The problem with returning the part is their policy is that if the part does not look exactly as shipped, then they may even take more money from the return, based on how they feel...if the part is not packaged properly, etc. I do not recommend buying from this company.

Product or Service Mentioned: Etrailer Shipping Service.

Reason of review: Order processing issue.

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