Product: Etrailer Shipping Service Clear all filters (0 of 47 reviews match)
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Etrailer - Shipping and product availability is a sham

Etrailer - Shipping and product availability is a sham
I have been using this company for years and will not order from them again. They list items for sale that are not stocked and then hold up your order for weeks because they wont split the shippment without charging you a "fee". After doing this twice to me they wont get a third chance.
2.2
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Turnaround Time
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Etrailer Shipping Service
#1354505
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I placed my order on a Monday for 3 small washers I needed fast. I paid $20 for 2nd day shipping and was promised they would arrive by Thursday. I live only two states away. Its now Friday afternoon and still no parts. I was told by customer service that the day after...
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KnownPoodle
KnownPoodle

bad form E trailer!

1.5
Product
Etrailer Shipping Service
I liked
  • Product i wanted to buy
I didn't like
  • 5 days for second day shipping
#1308544
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Etrailer - Slowest two day shipping ever

Paid for two day ($26) shipping and it took four days. Got the harness after i left for my trip.
Product
Etrailer Shipping Service
#1281427
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I ordered a hitch and a bike rack on May 29th. When I placed the order at about 2 pm I was told the hitch was on back order and would be shipped in about 7 days. But then I received an email at 9:49 pm the same day (5/29) saying the item has already shipped. I tried to...
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1.0
Product
Etrailer Shipping Service
I liked
  • Wide selection
I didn't like
  • Poor service
#1267502
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Etrailer - Poor customer service

Was told item in stock, it wasn’t. Called customer service and they didn’t care and said there was nothing they were going to do. What should have been 2-3 day ship has turned in to over 3weeks. Called customer service again and they basically told me to *** off. I have had better service when ordering from China on eBay. Do not order from these crooks. Once they get your money you are screwed.
1.0
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Product or Service Quality
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Etrailer Shipping Service
#1253760
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We have been a customer of etrailer for several years (multiple purchases) and until this last "AND I DO MEAN LAST" purchase all was great. Last purchase was for a customer and hitch which normally is received within 5 days took 11 days. The customer was moving out of...
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5.0
Product
Etrailer Shipping Service
#1244445
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This was obviously an error in eTrailer’s shipping department. The wrong seals were placed in my shipping package. I contacted eTrailer customer service and spoke with Kevin D. KevinD@etrailer.com. I needed these by April 6, 2018, which is why I ordered them on April...
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Anonymous
Anonymous

I had this exact same thing happen today with etrailer. They refused to send the item that they sent incorrect to me, expedited. I am going to miss a trip. The customer servic...

davekoch
davekoch

eTrailer did finally make a refund for the shipping that it charged the customer for its mistake in shipping the wrong parts. There is not indication that eTrailer has changed...

1.0
Product
Etrailer Shipping Service
I didn't like
  • Not receiving what i was told and lack of communication
  • Terrible customer service
  • Non delivery of goods and services
#1228679
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Etrailer - Terrible Wevsite and customer Service

They sent us the wrong part then when we called to dispute this, they yelled at me over the phone and said that it was my fault that I did not navigate the website correctly (we ordered this part online) and that they would not cover the $75 charge, we were responsible for this charge.
1.4
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
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Etrailer Shipping Service
#1202673
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I used the search engine on the etrailer.com website to order two Dexstar 17-231 wheels. I later realized when I went to install the wheels that the ones they sent me were actually part number 17-377. Their website search tool leads you to the wrong item. I called...
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Product
Etrailer Shipping Service
#1196396
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Top Rated Products in Shipping Services Category

Etrailer Products and Services

Received a part I ordered for a 2014 Dodge Caravan.I entered my vehicle info to their web site, then began searching for a part. I found what I thought was a good part and placed my order. I opened the part and found that it does not fit my vehicle. I also paid more...
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Etrailer Shipping Service
#1178697
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