Product: Etrailer Shipping Service Clear all filters (0 of 45 reviews match)
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I placed my order on a Monday for 3 small washers I needed fast. I paid $20 for 2nd day shipping and was promised they would arrive by Thursday. I live only two states away. Its now Friday afternoon and still no parts. I was told by customer service that the day after...
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KnownPoodle
KnownPoodle

bad form E trailer!

1.5
Product
Etrailer Shipping Service
I liked
  • Product i wanted to buy
I didn't like
  • 5 days for second day shipping
#1308544
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Etrailer - Slowest two day shipping ever

Paid for two day ($26) shipping and it took four days. Got the harness after i left for my trip.
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Etrailer Shipping Service
#1281427
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Etrailer - Poor customer service

Was told item in stock, it wasn’t. Called customer service and they didn’t care and said there was nothing they were going to do. What should have been 2-3 day ship has turned in to over 3weeks. Called customer service again and they basically told me to *** off. I have had better service when ordering from China on eBay. Do not order from these crooks. Once they get your money you are screwed.
1.0
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Product or Service Quality
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Etrailer Shipping Service
#1253760
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We have been a customer of etrailer for several years (multiple purchases) and until this last "AND I DO MEAN LAST" purchase all was great. Last purchase was for a customer and hitch which normally is received within 5 days took 11 days. The customer was moving out of...
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5.0
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Etrailer Shipping Service
#1244445
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This was obviously an error in eTrailer’s shipping department. The wrong seals were placed in my shipping package. I contacted eTrailer customer service and spoke with Kevin D. KevinD@etrailer.com. I needed these by April 6, 2018, which is why I ordered them on April...
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Anonymous
Anonymous

I had this exact same thing happen today with etrailer. They refused to send the item that they sent incorrect to me, expedited. I am going to miss a trip. The customer servic...

davekoch
davekoch

eTrailer did finally make a refund for the shipping that it charged the customer for its mistake in shipping the wrong parts. There is not indication that eTrailer has changed...

1.0
Product
Etrailer Shipping Service
I didn't like
  • Terrible customer service
  • Not receiving what i was told and lack of communication
  • Non delivery of goods and services
#1228679
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Etrailer - Terrible Wevsite and customer Service

They sent us the wrong part then when we called to dispute this, they yelled at me over the phone and said that it was my fault that I did not navigate the website correctly (we ordered this part online) and that they would not cover the $75 charge, we were responsible for this charge.
1.4
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Product
Etrailer Shipping Service
#1202673
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I used the search engine on the etrailer.com website to order two Dexstar 17-231 wheels. I later realized when I went to install the wheels that the ones they sent me were actually part number 17-377. Their website search tool leads you to the wrong item. I called...
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Etrailer Shipping Service
#1196396
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Received a part I ordered for a 2014 Dodge Caravan.I entered my vehicle info to their web site, then began searching for a part. I found what I thought was a good part and placed my order. I opened the part and found that it does not fit my vehicle. I also paid more...
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Etrailer Shipping Service
#1178697
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I went to Etrailer and put in 2004 Toyota Rav4. I saw a 22" , 19" combo for $15 and some change. I clicked on that and added it to cart, took a screenshot, and checked out. I finally received the package and pull out two 26" wipers. I immediately looked at an email...
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Anonymous
Debbie

I finally received the wipers. Still no apology. I received an email saying, I see your wipers were delivered today. do you mind giving us a good feedback or 5 star... somethi...

2.5
Product
Etrailer Shipping Service
I didn't like
  • Customer service
  • Fact that delivery has not happened
  • Cant admit to their mistake no communication transparent lying
#1176722
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Now I have to take another half day to drive 90 miles to the dealer and pay $240 in labor since it is now a "separate" job. Thanks for nothing etrailer. Also, don't see how to leave feedback on their site and it looks filtered where they are all positive, my guess is...
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Product
Etrailer Shipping Service
#1175742
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