Etrailer - Hitch arrived in damaged box and hitch holes did not align

I purchased a hitch for my Odyssey that supposedly had high reviews. Now I've realized that the reviews were likely fake. The box arrived with the hitch protruding outside the box...exactly as several others had provided same review. I then tried to install the hitch and holes did not align.

Sent a picture with the broken box and the holes (exact measurements) and now they won't process my return. They said unless it's damaged, that they will charge me the shipping. They also won't send me an empty box to ship back. Clearly something that keeps happening based on the other reviewers.

I originally was going to buy from Amazon but then decided to take a chance. Very disappointed. Websites like these are what screw up e-commerce and why Amazon is so dominant. Not worth the chance in the future.

This review is a subjective opinion of a user.
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Product or Service Quality

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Honda Odyssey Trailer Hitch
Review category
review #649497 by

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