Not resolved
1.1
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Turnaround Time
Value for money
0 comments

I ordered 2 sets of trailer keys.1 set worked, the other didn't as the sets were cut differently.

They sent me an email survey which I responded to and stated that I needed to return a set. They emailed me back and said it wouldn't make sense to return the keys as it would cost more in shipping. Are you kidding me?

No offer to refund my money or send a shipping label but that I needed to eat the cost for their mistake.This company is a joke. 

Review about: Etrailer Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Had an Experience with Etrailer?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Advance Auto Parts - I was sold batteries over 2 years old Advance Auto Parts "To Whom It May Concern, My name is Eric and I have a serious complaint about the service that I received at the Advance Auto Parts Store located in Homosassa..." Read more Etrailer - Horrible Ordering System Etrailer "I ordered a trailer hitch, ball and wiring system all in one combo on Monday the 17th from etrailer.com. My card was charged immediately. They sent me an email 3..." Read more Etrailer - Draw Tite Trailer Hitch Review from Cherry Hill, New Jersey Etrailer "I received two defectively welded Draw-Tite hitches. Etrailer told me to bend them with a porch step or use a pry bar on my brand new trucks frame. Unbelievable! I..." Read more Gforce Performance Chip - GForce chip scam Gforce Performance Chip "I took the unit apart. Came in a small aluminum container. The 'chip' and the PC board it was on were a joke. Pure scam. The circuit is nonsense. Not..." Read more FREIGHT SHIPMENT - FEDEX SUB-CONTRACTS Fedex "Package was sent from shipper using FEDEX... Package was shipped on 8 Sep - Package was deemed undeliverable because of damage in shipment on 26 Sep - Package was shipped..." Read more Trolli candies 65Ct bag contains 55 pieces of candy Trolli "Bought the Trolli 65ct Halloween candy to make treats for my grandson's school since the class is large. Since I needed 60 pieces I decided to count them to put..." Read more Rooms to Go Customer Service for Delivery Rooms To Go "Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went..." Read more Helzberg Diamonds - Scamed Helzberg Diamonds "In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to..." Read more