I screwed up and ordered the wrong part. Called them up to verify what I actually need. They gave me a Return Authorization Number for the part I ordered wrong. I ordered the correct part and they sent it out the same day and THEY paid for the shipping.
I believe most of the complaints I read about etrailer are because there are a few guys like me not ordering the correct part in the first place. *** is as *** does-me included. I have ordered from them several times and am happy with every transaction. The parts they stock high in quality and value.