Etrailer - Return policy

75 of 146 Etrailer reviews

item arrived in a crushed box and was scratched in the process.I contacted them and sent pictures and was told "we will work it out".they made a insult of an offer of a 25 dollar discount on a 600 dollar item.

I declined and asked for a replacement.They hid behind the long list of rules and told me to get lost..BUYER BEWARE...ONCE AGAIN CAUTION SHOP AT OTHER PLACES....CROOKS....SLIME BALLS...Lucky for myself and I paid for it with my bank of america visa and they made it right with me at the banks expense.

this is how A business that values customers handles it..NOT LIKE ETRAILER.......

P.S.SEE THE WAY THE PACKAGE ARIVED IN THE PICTURES

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More Review Details

Website
Staff
Price Affordability
Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Post sale service return policy

Reason of review:
Poor customer service
Preferred solution:
Price reduction
Monetary loss:
$75
Product or service
Package
Review category
Equipment
review #591840

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