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Do not get your roof rack on etrailer.com, learn from my $500 mistake. if you open it and install it they won't take it back even if it doesn't work for you or you not satisfied. I wish I got mine at REI which have a normal customer satisfaction return policy. I...
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Company wrote 0 public responses to the review from Dec 11.
#1420532
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Etrailer - Wait for it....wait for it

Don’t expect your items anytime soon. The timely shipping of products to the purchaser from this merchant does NOT seem to be a priority
Company wrote 0 public responses to the review from Dec 04.
#1415177
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Ordered a baseplate to work on a Honda Element. Correct one was ordered and the wrong one was shipped and I paid around $400 to install the wrong one. I had to fill out a very complicated form to tell Roadmaster the dimensions of their part so they could make a...
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Company wrote 0 private or public responses to the review from Oct 18.
#1384981
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I had ordered three trailer hitches for three of my trucks. I had put my 2002 Chevy in the search criteria and ordered the hitches based on the fact that the trucks were later model trucks, i.e., 2001 and a 2008 included. Three days later I tried to find out when they...
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Company wrote 0 public responses to the review from Oct 18.
#1384684
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I recently ordered a fixed 2" ball mount having a 9" drop and a brake light "plug" for a 2" receiver. The brake light plug has a foam rubber gasket that is supposed to seal the space between the receiver opening and the back side of the brake light. However, the hole...
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Company wrote 0 private or public responses to the review from Sep 30.
1.3
I didn't like
  • Customer service agents have no power
#1369638
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I called customer service with a part number off of my old axle they told me that they did not carry that brand but did a cross referenced to another brand when it arrived it was 2 1/2 shorter so I called customer and they said that I never called in with the...
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Company wrote 0 public responses to the review from Sep 25.
#1365171
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I called to cancel my order 10 min after placing it online. I found the part i need and called to cancel my order. I was told it had already been shipped and there was nothing he could do for me. Seemed pretty fishy that something went out the door that quickly. Make...
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Company wrote 0 private or public responses to the review from Sep 14.
3.5
#1355557
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Etrailer - Shipping and product availability is a sham

Etrailer - Shipping and product availability is a sham
I have been using this company for years and will not order from them again. They list items for sale that are not stocked and then hold up your order for weeks because they wont split the shippment without charging you a "fee". After doing this twice to me they wont get a third chance.
Company wrote 0 public responses to the review from Sep 13.
2.2
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1354505
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Etrailer - Screwed up shipping.

Ordered a Curt trailer wiring kit for my car. Im in the New England. They shipped it to Seattle Wa. I paid for priority mail. Now they say Priority mail takes up to 14 days. They are making me wait. I ordered one from Amazon and will return theirs if I ever get it. Plus The hitch was bent when I got it. Fixed it myself rather than deal with them. Get yours from Amazon. Same price and theyll make it right if they screw up.
Company wrote 0 public responses to the review from Aug 31.
1.5
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Usability
Value for money
Warranty
#1343781
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Contact Etrailer

Mailing Address:
etrailer.com
1507 East Hwy A
Wentzville, Missouri 63385
United States
Phone:
(800) 298-8924
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I placed an order around 9pm on a Saturday by mistake and cancelled it within an hour via an email request. I also called them to request cancellation, but their voicemail said they were closed. There wa no option to leave a message. Etrailer’s cancellation policy says...
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Company wrote 0 private or public responses to the review from Aug 26.
Anonymous
Brenda

How do you expect a company who you order from during non-business hours to cancel an order? It sounds like their shipping location is separate from their customer service loc...

2.4
#1339159
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