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They provided me with the worst sales experience in my 40 years of buying products or services. I purchased a trailer light hitch kit for my new 2018 VW Tiguan S. I had already bought a hitch from them with no issues. this time it would prove completely different,...
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I didn't like
  • Customer service
#1180683
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Received a part I ordered for a 2014 Dodge Caravan. I entered my vehicle info to their web site, then began searching for a part. I found what I thought was a good part and placed my order. I opened the part and found that it does not fit my vehicle. I also paid more...
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#1178697
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Where to start. I went to Etrailer and put in 2004 Toyota Rav4. I saw a 22" , 19" combo for $15 and some change. I clicked on that and added it to cart, took a screenshot, and checked out. I finally received the package and pull out two 26" wipers. I immediately looked...
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1.8
I didn't like
  • Lack of customer response
  • Cant admit to their mistake no communication transparent lying
  • Worst company that i had to deal
#1176722
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I purchased some "in stock" camper tie downs and in fact they aren't in stock. I could never get a firm delivery date or tracking number which ended up costing me time and money. Had they been honest or transparent about it I could have done some planning. It would...
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#1175742
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Worst internet purchase experience I've ever had. Purchased and paid for a boat trailer disc brake set, which was to include actuator, rotors/hubs, bearings, calipers, etc. for $495 Got an email stating the order has been processed and shipped. Next day I get an email...
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Anonymous
Angelina

Just wondering how you lost $1234 when your purchase was for $495 and you received a $300 credit?

2.0
#1173433
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The etrailer website asked for make, model, year and recommended a specific harness for a Jeep. It didn't fit, and so I rechecked the website and entered make model year and it came up with the same harness, but I noticed that it also stated that it was not confirmed...
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1.0
#1170217
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Etrailer - Faulty wiring
Etrailer - Faulty wiring
Etrailer - Faulty wiring
Purchased a trailer wiring kit for my 2015 Toyota Venza. Installed it correctly, only one way to do so and it melted the wires coming from the box. Wow, glad it didn’t catch my car on fire Contacted etrailer and they blamed me. Offered only a refund but pointed the...
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#1168576
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Etrailer - Product shipped void of protection and delivered in smashed
Etrailer - Product shipped void of protection and delivered in smashed
Etrailer - Product shipped void of protection and delivered in smashed
I purchased a CD changer for the trunk. It was the last one. I was delivered void of any packing or original box, looked like it was used parts and smashed all to ***. Unbelievable. Customer service was absolutely unconcerned and all I got was”when we get caught up...
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1.1
#1155950
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Be warned..... If purchasing from eTrailer using PayPal, your funds will be immediately taken regardless of whether the products purchased are in stock and available to be shipped. They don't tell you that. You will end up fighting to get your PayPal refund if you get...
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Anonymous
TS

Not happy whatsoever. Got delivered a HUGE spare tire cover for my trailer for $13.82. Wrote and they said just send it back with their UPS label for $11.66. Huh?? Two thi...

1.5
I didn't like
  • Poor experience
#1140901
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I ordered and received a set of stairs which can be used in connection with my business trailer. When I received the stairs the corner of the upper step was bent and the rivet holding the step to the frame supports was broken, leaving the top step incapable of...
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I didn't like
  • Having to pay for shipping of replacement of damaged item
#1138554
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