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Etrailer in Wentzville, Missouri - Incorrectly described item and I had to pay to return.

They sent me a awning that was described as 7 feet wide but it was actually 8 feet wide. They charged me $50. for return shipping even though they had described their product wrong on their website.
3.3
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
I liked
  • Design and look as well as quality
I didn't like
  • Having to pay for shipping of replacement of damaged item
#1442607
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Do not get your roof rack on etrailer.com, learn from my $500 mistake. if you open it and install it they won't take it back even if it doesn't work for you or you not satisfied. I wish I got mine at REI which have a normal customer satisfaction return policy. I...
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#1420532
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Etrailer - Cross Your Fingers With Each Order

Ordered car rack that included cross bars and footings for my Toyota Highlander. I paid extra for 3-day delivery as I needed to for Christmas travel (to mount luggage carrier). I get the footings and NO crossbars. Only after I contact them, do they tell me it is backordered and will be delivered in mid-January. Had to scramble to get what I needed in time for Christmas travel. Hope your experience is better than mine!
#1429155
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Ordered a baseplate to work on a Honda Element. Correct one was ordered and the wrong one was shipped and I paid around $400 to install the wrong one. I had to fill out a very complicated form to tell Roadmaster the dimensions of their part so they could make a...
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#1384981
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Website directed me to the wrong hitch and etrailer wants me to pay to ship back..
Contacted E trailer numerous times about their website directing me to the wrong hitch. Searched in google and clicked on the etrailer hitch I wanted. I searched for "2001 ford crown victoria hitch and clicked on the first icon. It took me to their website where I...
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2.6
I didn't like
  • Not receiving what i was told and lack of communication
#1257490
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I had ordered three trailer hitches for three of my trucks. I had put my 2002 Chevy in the search criteria and ordered the hitches based on the fact that the trucks were later model trucks, i.e., 2001 and a 2008 included. Three days later I tried to find out when they...
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#1384684
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Etrailer - Wait for it....wait for it

Don’t expect your items anytime soon. The timely shipping of products to the purchaser from this merchant does NOT seem to be a priority
#1415177
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Etrailer - Shipping and product availability is a sham

Etrailer - Shipping and product availability is a sham
I have been using this company for years and will not order from them again. They list items for sale that are not stocked and then hold up your order for weeks because they wont split the shippment without charging you a "fee". After doing this twice to me they wont get a third chance.
2.2
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1354505
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I called customer service with a part number off of my old axle they told me that they did not carry that brand but did a cross referenced to another brand when it arrived it was 2 1/2 shorter so I called customer and they said that I never called in with the...
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#1365171
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Contact Etrailer

Mailing Address:
etrailer.com
1507 East Hwy A
Wentzville, Missouri 63385
United States
Phone:
(800) 298-8924
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Etrailer Products and Services

I called to cancel my order 10 min after placing it online. I found the part i need and called to cancel my order. I was told it had already been shipped and there was nothing he could do for me. Seemed pretty fishy that something went out the door that quickly. Make...
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3.5
#1355557
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