Etrailer
Reviews and Complaints
Ordered parts 5/ 16/ 22
Preferred solution: Let the company propose a solution
Horrible service
- Cant get what i paid for
- Attitude and failure to support the product they sold me
- Etrailer customer service
User's recommendation: Don’t work with etrailer anymore
Buyer BEWARE !!!!!
User's recommendation: AVOID
Etrailer lies. Don’t trust.
Preferred solution: Let people know how they are
User's recommendation: Don’t trust them and what their say or their website
Unhappy customer
- No refund
Preferred solution: Full refund
Return a damaged part.
User's recommendation: Use PayPal for your purchase so when you have a problem & etrailer won't respond PayPal will return your money.
Check order
Need curt brackets #16429
User's recommendation: Don’t make us hold so long
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ocala, FloridaOver charged for returned shipping.
- Beautiful hub caps
Preferred solution: Full refund
User's recommendation: Be absolutely certain of the size before ordering.
Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away. Poor customer service.
Terrible customer service
User's recommendation: If the product works, then you won't need customer service!
Shipped wrong product charged me to remedy
- Huge online catalog
User's recommendation: Buy from realtruck.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLied to and now kind of screwed
- Easy to make an order
- Dont actually get what you order and are lied to about it
Preferred solution: Deliver product or service ordered
User's recommendation: Buy your stuff from a place that doesn't lie to you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brecksville, OhioThey suck
Vet. Ordered a hitch.
2-3 days later they say they can't ship cause address on card. Security. But they billed it. I guess cause security I gave shipping and billing address, you know, like ctpr supply, rural kingtrathey asked.
They say they called but I don't answer caller ID 800 numbers. So here I sit, 5 days later trying to find a real hitch that isn't a unicorn, just trying to enjoy my new va disabilty for ptsd without companies taking my money
Thank you for your email. I am happy to help you.
I looked into this for you and I see we attempted to call you at (501)355-**** twice and received no answer. There was no voicemail box set up so we were unable to leave a message.
As far as the payment goes, we voided it and never charged it.
You had a pending hold on the account to ensure the funds were available, but we never actually received payment for it. It should have fallen right off the statement in 24-48 hours.
Take care!
Thank you,
Amy H.
Supervisor | Customer Service
Direct 636.887.2984
800.298.0843 ext 72984 and forcing me to fight back
User's recommendation: Tractor supply, rural king ,REESE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't ship parts
- Attitude and failure to support the product they sold me
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.