Etrailer
Reviews and Complaints

Last winter, February 7th to be exact, I purchased from ETrailer a 12 foot Solera Family Room tent fabric product to create more usable protected space outside my camper. This Family Room add-on to my camper cost me near $1000.00 and I could not complete installation for my up-coming camping vacation because of a missing part.

The hardware packet contained TWO right side mounting brackets and no left side mounting bracket. Due to persistent inclement weather I waited to install it until the weather became less so. I waited for warmer weather with less wind so the fabric panels don't blow all over during the install. This past weekend the weather was calm enough and I attempted to attach the Family Room to the camper.

In doing so I found that the mounting hardware did NOT include a "left-side mounting bracket" to attach the left side wall of the family room to my camper. The hardware bag did however, contain TWO "RIGHT side mounting brackets". I contacted Etrailer and although the customer service rep seem pleasant and helpful enough at first, (Victoria her name is), abruptly cut off the chat saying "It'd been over 60 days and we won't help you." She sent me a copy of their policy but it says nothing about replacing missing hardware. I am NOT happy with their customer service nor do I appreciate being cut off that way.

All I needed was a replacement left side mounting bracket to complete the installation of the Family Room on my camper.

I want ETrailer to send me the missing left side bracket and I also expect an apology in writing from Victoria, (NOT FROM HER BOSS) for her unacceptable treatment of a customer who spent almost $1000.00 with her company.
Desired settlement:
Replacement left side upper mounting bracket for my camper. Apology, in writing, from Victoria in Customer Service.

Purchased an AMP Lock from Etrailer last year. The lock failed after one year.

So considering the high price of the lock, a years use is not worth it. I bought two locks for my cargo trailer exactly a year ago. Last week I loaded up equipment into my trailer, locked the doors, went 30 minutes down the road, and along the way one of the locks fell off. It had to of failed because I locked up my equipment and the only way to remove the key is to put the bolt into the locked position, and as the AMP key is on my key ring with my truck and house keys, it's not as if I left the key in the lock.

After unhitching my trailer I drove back along the rout hoping to see my lock on the side of the road, but never did find it.

I told eTrailer about the issue, but never got a response. The other AMP lock is working fine, so the one that fell off might have been a lemon, but for that price, who wants to take a chance.

I bought all new drums, backing plates with brakes, bearings and seals, leaf springs to tune up my boat trailer. 2nd trip out the bearings failed on 1 side of 1 of the axels.

Totally destroyed my axel. They say I installed them incorrectly. I said I did the other 3 wheels right, what's the chances I did that 1 wrong. Plus I have done brakes and bearings for years.

Never a problem. $900 later and Etrailer will not stand behind their 1 year warranty. The do it yourselfer is their business model of customers for this company.

Buyer beware you are on your own if something fails. Their warranty is useless and they don't stand behind their products.

I'm here to attest to, unless you want your anxiety or temper to skyrocket stay away from this company. They were terrible to deal and communicate with after the purchase.

At first glance when talking to the sales representative-Adam-conversation was light and pleasant due to the used car salesman theory of hoping to get a sale. Fast forward to post receiving the $500+ roof rack. After installation they made a constant grating high pitch sound so I called etrailer and was basically told sorry about your luck and the item was not returnable. Not a good answer so I persued further with Adam who sold the item to me.

He reassured me they would send a paid return label and I would get a refund. After several emails and over a week later still no return label. Crickets from etrailer and Adam. Seriously lame.

Thanks for a terrible product and a terrible experience. I hope others take this review to heart!

I ordered a wet bolt a nut and leaf spring bushings for my rv. I did it through trailer chat and they sent me what I needed.

I paid over $40 for it which included $4.99 in shipping. I got the product three weeks later and wrong parts. E trailer customer service said thats what I ordered. It was not.

Asked how to return and they sent me a return label. They then charged me over $18 for return and took off my refund. So with both shipping charges subtracted from my initial cost they only refunded about $14. Even if it was fair and correct it should be a little over $16.

Asked for receipt for shipping return and no response. I will be filing consumer fraud complaint with the attorney generals office.

NEVER ORDER FROM THIS COMPANY THEY ARE A SCAM!!! I was looking to order a trailer hitch set up and light hook up for an Acadia that I had just purchased, I called into this company because I wasn't sure which one I needed because of the year of my Acadia.

They proceeded to give me a product number told me it would be a perfect match for my vehicle and advised me to go ahead and order it. I did not feel comfortable giving them my credit card over the phone so while I was on the phone with that salesman I placed the order online with him walking me through it and even asked him if he was sure that was the right one I needed! he said yes so I placed the order and then upon getting it and taking it to my mechanic I was told it did not fit my year of vehicle. So I reach out to the company multiple times and even talking to a supervisor and was pretty much told That they wouldn't exchange and only give me half of my money back and charge me shipping and a restocking fee.

My recommendation is order from somewhere else! Also their staff was very rude and deceptive and will call you a lier! They will not honor their returns or send you the right order!

Worst company I've ever done business with!!! you need these kinda of products go elsewhere to buy them!!!!

A truly bad experience. Had a lock shipped economy shipping and used a ups drop spot.

I entered the address wrong and then found out was being sent usps. The item was refused by the address I put and was returned. Trailer has refused to refund shipping. There agent Justin said is is universally known that economy shipping is post office.

Funny, I didnt know that and then after digging well into their web found a shipping section which says economy can go either ups or usps. Neil said etrailer has closed out the matter despite me insisting managemt get involved. I emailed as far as I am concerned its not as Justin is younger and i am a senior and his comment was to demean me.

Had second lock sent and was done by post office. Did general delivery with also putting the post office address.

The post office claimed was insufficient address claiming no P.O. Box no and they sent it back to etrailer. On 8-10 I called and their agent Jesse when I explained said it was not my fault so he would refund the shipping. Well they didnt and Justin said his notes said insufficient address so no refund.

So Jesse lied to me.

Have filed disputes with both payment companies.

I doubt will hear from management as the rep niel said it is closed. After the disputes are finished and if no refund will write etrailer and restate all and insist management review especially with Justins comments and Jesses lie