Sales person said item came together but it shipped in 3 boxes and lots of pieces “We were in the market for new 5th wheel hitch. I emailed customer service and Noah responded offering a 5% discount if I ordered through him.
I asked if the hitch came in pieces or was put together. He told me it was put together. It arrived in 3 boxes and lots of pieces. After I ordered he told me I would soon get order and tracking information.
This was on Thursday. On Monday I contacted Customer Service asking about that order info I had never received. Later that day I did receive the order and tracking. The item was shipped on Saturday and due to arrive on Wednesday.
That was a good thing. It was fast in shipping but poor in communication. I doubt we will ever order from etrailer.com again. If you can't trust what they tell you, you never know what the end result will be.
So, now we need to figure out how to put the thing together or pay someone to do it.
That's not what we bargained for. We are so upset with them!!”
Product or Service Mentioned: Etrailer Shipping Service.
Reason of review: Not as described.
I didn't like: Not receiving what i was told and lack of communication.