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Ordered roof rack, kayak carrier and tie down straps on the 5th. Finally had to call to find out everything is not in stock and waiting to be shipped from manufacturer. Won't ship til the 13th!

If you sell items not in stock let people know when they checkout! I wanted them for the weekend now they may not be here by the next weekend!

Also customer service does not answer emails!

Pityful Company and never will they get my business again. I called customer service they called back and left message. I've tried calling back no answer, no reply.

It's ashame at what companies get away after taking peoples money...

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Etrailer. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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