Not resolved
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I ordered next day delivery of a cable to replace the wrong cable that etrailer sent me [etrailer’s error, not mine]. Not only did they charge me half of the next day delivery cost to replace the wrong cable, but they delivered in 4 days instead of the next day I paid for!

Then they refused to refund the “next day” delivery charge. I went crazy to find the cable locally so I had it in time to make contracted commitments. While there is nothing wrong with the cable I found elsewhere, it works great, these people ship you the wrong products, charge you a premium to get the RIGHT replacements quickly and then fail to deliver them on time!

They rudely insist that it is the customers mistake as well! Sure, my mistake for doing business with such a firm!

Product or Service Mentioned: Next Day Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $56.

I liked: Tekonsha controller.

I didn't like: Failure to make things right, Attitude and failure to support the product they sold me, Post sale service return policy.

Company wrote 0 private or public responses to the review from May 11, 2016.
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