Not resolved
Advertised vs Delivered
Exchange, Refund and Cancellation Policy

I ordered a hitch and a bike rack on May 29th. When I placed the order at about 2 pm I was told the hitch was on back order and would be shipped in about 7 days.

But then I received an email at 9:49 pm the same day (5/29) saying the item has already shipped. I tried to call to cancel the order but there was no answer at 10 pm. So I sent an email to cancel the order that same night at around 11:15 pm. This morning (5/30) I received an email back saying that I have to go through the RMA process and pay $63 for shipment.

So the item goes from back order to being shipped so fast that they can't cancel the order. Because there is no tracking information from US, I think they probably only created the paperwork and did not actually ship the product yet, so the $63 charge for shipment is a complete ripoff.

Product or Service Mentioned: Etrailer Shipping Service.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $64.

Preferred solution: Full refund.

I liked: Wide selection.

I didn't like: Poor service.

Company wrote 0 private or public responses to the review from May 30.
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