Ordered timbren mounting brackets for my 2004 Silverado. Was told they only had one in stock and would have to order the other one from the manufacturer.
Okay... This was a month ago. Finally heard from them and they said they needed to confirm my order! I was already charged for the parts I ordered so why did they need to confirm ?
I had called several times before talking to the person I had originally placed my order with to confirm the order was correct. Was told parts where in house and ready to ship out and i would recieve tracking info. Went on their website to get tracking info and was told by the website the order was on hold /pending status. This company needs to get their *** together.
If you need something quickly ,don't hold your breath waiting on these idiots. I would have been better off driving to timbren manufacturing in canada myself to get my parts!
THANKS ETRAILER! First and last time I ever deal with you ever again!
Reason of review: Poor customer service.
Monetary Loss: $62.
Preferred solution: Deliver product or service ordered.
I didn't like: Poor customer service, Waiting so long for my order to be delivered.