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ordered a hitch and cargo holder when I received it,it wasn't the one I needed so I called and told them what I needed and she said "we don't let our customers exchange what they got and pay the difference between the items,in fact we don't do any exchanges at all","it was too much messy paperwork to do"so I needed to pay the return shipping which I had no problem with and then out of the $240 I sent them for my 1st hitch and rack they on wanted to credit my credit card only $84,she told me to sell it on craigslist to get my money back,and call her to put another order in when I do all that,i got the email from them to prove it,mind u I called them the day I received my order,quick to take your money but not quick to give it back

Product or Service Mentioned: Etrailer Shipping Service.

Monetary Loss: $240.

Company wrote 0 public responses to the review from Jul 18, 2013.
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