I used the search engine on the etrailer.com website to order two Dexstar 17-231 wheels. I later realized when I went to install the wheels that the ones they sent me were actually part number 17-377.
Their website search tool leads you to the wrong item. I called customer service to try to return them and was told I need to pay $28 for the return shipping and pay a 20% restocking fee even though it was their fault that the error occurred.
Since over 60 days had passed before I discovered the mistake, they would not take responsibility for their misleading website error. Very poor customer service and said the problem was my fault.
Product or Service Mentioned: Etrailer Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $96.