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"Bought Valterra Rope Lights with Trak - 18' Item #: A30-0950 and after one camping trip. There was a 12" dead section in the 18' awning lights.

I had to pay to ship the defective lights back. Dont buy from them! I bought items from them with no problems, but when you return an item is where there Customer Service is substandard. I told them I will never order from them again!!!

I am sure they have heard that before.

They also kept part of the refund!!!!!!they shorted all shipping - 15.00 plus another -10.00 a total of 25.00 dollarsthet kept It cast 10.00 to return the item. I should have kept the defective lightsValterra Rope Lights with Trak - 18'Item #: A30-0950$57.95 USD 1 $57.95 USDShipping and handling: $4.99 USDTotal: $62.94 USD Refund to PayPal Balance: $48.58 USDInvoice Number: 104444762

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $25. The author is overall dissatisfied with Etrailer. The most disappointing about valterra a30-0950 rope light from Etrailer was return policy Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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