Extremely slow to respond, every response took a day or longer to receive. They refused to work with me, and just send the same response over and over again to me as if they did not read my email at all.
When I called they were rude and spoke over me the whole time not letting me get a word in otherwise. When I finally spoke with a manager he just stated that it was my problem and there was nothing to be done about it.
Unless what you order from them is perfect, and come exactly as described you will not get your money back, or what you paid for. Do not buy from them it is worth the money to buy somewhere else.
Product or Service Mentioned: Etrailer Customer Care.
Reason of review: Poor customer service.
I didn't like: Attitude and failure to support the product they sold me, Poor customer service.