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Ordered boat trailer roller shaft with a length of 9.1/4 inch and the actual roller delivered was 8 7/8 " and will not fit my trailer. Called and was told a return auth would be issued and I'd be called back with a solution but no reply or authorization was issued.

Well this site requires 100 words of description so I can ramble on about how long it took for the customer service rep to scrounge around a look for the correct parts to no avail. Also the hold time even to get a customer rep took quite a long time. The delivery time for the order was over a week, so this is not so good either. Maybe now I have written 100 words to satisfy this sites crumby programmer whom I am also pissed off at.

Monetary Loss: $12.

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