Etrailer - Wrong part sent you get the opportunity to pay return shipping
They shipped wrong bracket for a fifth wheel hitch I purchased.They sent the correct bracket but I have to pay return shipping for the wrong brackets they sent.
You find this out after they bill you for the correct brackets and will credit your payment method once they receive the incorrect ones back. No big deal right.
Wrong ..they send you the RA number with the address to send the return too then they inform you return shipping is on you after they tell you verbally on the phone they will cover return shipping.Call them back and they have amnesia about the return shipping.
Monetary Loss: $35.