3.2
Details
Advertised vs Delivered
Delivery Service
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
1 comment

I called to get the specific fifth wheel for my GMC truck and was told it would be at my door prior to the weekend of the week I ordered. I was very pleased.

The part arrives and the nightmare begins with etrailer. They sent me the wrong part. So the trip I paid in advance for parking my new trailer cannot be recovered. Their response - sorry, but YOU need to send back the part by taking it down to a shipper.

I have to do their work at no cost discount or any other means of saying that they screwed up. Now the wrong box I received says 1 of 2.

I said am I getting another wrong part that i have to deal with - their response "well maybe."

Thank you etrailer for costing my $225 for a camping spot I can't use and messing up my Father's Day weekend. Etrailer doesn't care about their customers at all - stay far away as customer service is terrible.

Review about: Etrailer Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $275.

Preferred solution: Price reduction.

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Anonymous
#1541844

I completely agree. Just had the same exact experience today. Poor customer service.

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